Veterans Care Access & Scheduling Specialist

Talentify; Martinsburg (WV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Ad-Hoc Telework

Parental leave

Federal benefits

Job summary

Martinsburg VA Medical Center in Martinsburg, WV is seeking an Advanced Medical Support Assistant (Care in the Community). You will support patient access, scheduling, demographic data updates and EWL management while delivering compassionate Veterans-focused service.

The role emphasizes coordinating care, assisting with clinic access plans, and coordinating with multiple providers to ensure timely treatment and smooth patient flow.

Qualifications

• Reception, scheduling and customer service duties in a clinical setting.
• Ability to manage appointment schedules and patient flow.
• Experience with front-desk interactions and privacy rules.

Responsibilities

• Perform receptionist duties, scheduling duties and customer service for outpatient clinics.
• Maintain appointment schedules and adjust times/locations as needed.
• Screen and route calls, explain procedures, and support patient processing.

Skills

Reception duties

Scheduling

Customer service

Job description

Martinsburg VA Medical Center in Martinsburg, WV is seeking an Advanced Medical Support Assistant (Care in the Community). You will support patient access, scheduling, demographic data updates and EWL management while delivering compassionate Veterans-focused service.

The role emphasizes coordinating care, assisting with clinic access plans, and coordinating with multiple providers to ensure timely treatment and smooth patient flow.