Veterans Benefits Navigator

County of Delaware; Garrettford (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

County of Delaware in Pennsylvania is seeking a Veterans Service Officer to assist the County Director in administering veteran services and benefits for veterans and their families. The role involves outreach, eligibility determinations, and coordination with state and federal agencies to secure rights and benefits.

The candidate will meet with veterans in various settings, coordinate ID card programs, and participate in related events to raise awareness of available services.

Qualifications

• High school graduate or equivalent; U.S. military Veteran preferred but not required.
• Must have a valid Pennsylvania driver’s license.
• Excellent inter-personal, oral and written skills.
• Excellent presentation skills; strong computer skills with Microsoft Office Suite and social media savvy.
• May be required to travel extensively throughout the County.
• Applicant must be able to obtain accreditation as a Veterans Service Officer with the Pennsylvania Department of Military and Veterans’ Affairs within one year of hiring.
• Ideal candidate will have had previous experience functioning as a Veterans Service Officer.

Responsibilities

• Manage a database of military personnel residing in Delaware County in a continued effort to contact and assist them.
• Facilitate the process of Veterans and family members applying for and maintaining benefits; educate clients about services and determine eligibility.
• Visit homebound and disabled Veterans at home or off-site to assist with benefits and services.
• Represent the County by participating in meetings, programs and ceremonies with Veterans’ Service Organizations and local entities.
• Assist with coordination of the Delaware County Veterans ID card program.
• Interact with VA and PA Department of Military and Veterans Affairs; stay current on program benefits and guidelines.
• Attend continuing education training and seminars as needed.
• Meet with Veterans in residential settings and facilitate groups for applying for or managing benefits.
• Assist the Director in coordinating activities and linkage with the Office of Workforce Development.
• Perform other related duties as required by the department Director.

Skills

Interpersonal skills

Oral communication

Written communication

Presentation skills

Computer literacy

Social media savvy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Social media platforms

Job description

County of Delaware in Pennsylvania is seeking a Veterans Service Officer to assist the County Director in administering veteran services and benefits for veterans and their families. The role involves outreach, eligibility determinations, and coordination with state and federal agencies to secure rights and benefits.

The candidate will meet with veterans in various settings, coordinate ID card programs, and participate in related events to raise awareness of available services.