Veterans Benefits Advocate

Guilford County; Greensboro (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Guilford County is seeking a Veterans Services Assistant to help veterans and dependents apply for educational, medical, pension, GI life insurance, and burial benefits. You will explain programs, gather documentation, and assist with form completion, sometimes visiting hospitals for non-ambulatory clients.

The role requires maintaining case files, coordinating with state and federal agencies, and producing required reports. Strong communication and attention to detail are essential.

Qualifications

• Experience with veteran benefits programs and documentation.
• Ability to interview veterans and family members to obtain information.
• Knowledge of state and federal veteran benefit processes.
• Familiarity with office support practices and procedures.
• Strong typing and computer skills are required.
• Ability to establish and maintain satisfactory relationships with veterans, veteran groups and government agencies.
• Ability to solve problems within scope of responsibility.
• Ability to interpret and explain applicable policies and procedures.
• Ability to communicate effectively with persons from a variety of socioeconomic backgrounds in either written or verbal form.
• Ability to use a computer to access information via Veterans Administrations Benefits Delivery Network.
• Ability to operate a fax machine to send/receive documentation.
• Ability to use calculator to calculate income, rates for claims, and other statistical report information.
• Ability to type at the speed required of the position.

Responsibilities

• Interviews clients to collect required information for claims and applications.
• Prepares applications and claims, collects additional documentation, and submits completed packages to VA through NC Division of Veterans Affairs.
• Weekly communication with the District Officer.
• Contacts SSA, Employment Security Office, Red Cross, VA Hospitals, and other agencies for case information.
• Answers phone inquiries and schedules appointments.
• Prepares income and medical expense reports to aid VA benefit continuation.
• Meets with clients off-site to assist with applications.
• Compiles and prepares a monthly claims activity report.
• Operates PC and other devices to prepare correspondence and forms.
• Maintains files on claims and office activities.
• Composes letters and memos as required for clients or for information gathering or sharing.

Skills

Veterans benefits knowledge

Interviews with clients

Communication skills

Public contact skills

Computer literacy

Problem solving

Independent work

Verbal & written communication

Data entry

Income/expense calculation

Education

Associates degree in Admin/Business

Bachelor’s degree (preferred) in related field

Tools

Fax machine

Personal computer

Calculator

Job description

Guilford County is seeking a Veterans Services Assistant to help veterans and dependents apply for educational, medical, pension, GI life insurance, and burial benefits. You will explain programs, gather documentation, and assist with form completion, sometimes visiting hospitals for non-ambulatory clients.

The role requires maintaining case files, coordinating with state and federal agencies, and producing required reports. Strong communication and attention to detail are essential.