Veterans AI QA Reviewer | VSO Workflows & Policy Auditor

AuraOne Human Data; United States; Remote; USD 34,000 - 62,000; Full time

Job summary

AuraOne, Inc. seeks a Veterans Service Officer specialist operations reviewer for AI Benefits Guidance Review. This remote contractor role evaluates AI outputs against workflows, policy, and firm guidance, scoring tone, escalations, and stakeholder fit.

You will document the next steps for training, maintain inter-rater calibration scores, and adjudicate disputed playbook calls. Remote US-eligible with at least 10 hours per week. Applicants must be authorized to work from the United States.

Qualifications

• Direct working experience in veterans service officer specialist operations on real teams for Veterans Service Officer (VSO) — AI Benefits Guidance Review work.

Responsibilities

• Review AI outputs against current veterans service officer specialist operations workflows, playbooks, and firm policy for Veterans Service Officer (VSO) — AI Benefits Guidance Review assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Veterans Service Officer operations

Job description

AuraOne, Inc. seeks a Veterans Service Officer specialist operations reviewer for AI Benefits Guidance Review. This remote contractor role evaluates AI outputs against workflows, policy, and firm guidance, scoring tone, escalations, and stakeholder fit.

You will document the next steps for training, maintain inter-rater calibration scores, and adjudicate disputed playbook calls. Remote US-eligible with at least 10 hours per week. Applicants must be authorized to work from the United States.