Remote Veterans Service QA & Policy Reviewer

AuraOne Human Data; United States; Remote; USD 41,000 - 83,000; Full time

Job summary

AuraOne, Inc. is seeking a Veterans Service Representative specialist operations reviewer to assess AI outputs for adherence to workflows, policies, and stakeholder expectations. You will grade tone and escalation, flag risks, and document next steps to guide model training.

The role emphasizes precise written reasoning and consistent rubric application, with remote, US-eligible work as a CONTRACTOR and a required availability of at least 10 hours per week.

Qualifications

• Direct working experience in veterans service representative operations on real teams.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current veterans service representative specialist operations workflows, playbooks, and firm policy for Veterans Service Representative assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Veterans service operations

Job description

AuraOne, Inc. is seeking a Veterans Service Representative specialist operations reviewer to assess AI outputs for adherence to workflows, policies, and stakeholder expectations. You will grade tone and escalation, flag risks, and document next steps to guide model training.

The role emphasizes precise written reasoning and consistent rubric application, with remote, US-eligible work as a CONTRACTOR and a required availability of at least 10 hours per week.