Veterans Service Officer

AuraOne; United States; Remote; USD 99,000 - 134,000; Full time

Job summary

AuraOne is seeking a Veteran Services Officer specialist operations reviewer for a remote, contractor role. You will assess AI outputs against Veterans Service Officer workflows, policy and playbooks, then provide structured feedback on tone, escalation and stakeholder fit.

The work includes documenting the next steps to train the modeling team and flagging policy-adherence gaps. Applicants must demonstrate direct experience in Veterans Service Officer operations, with strong attention to detail

Qualifications

• Direct working experience in veterans service officer operations on real teams.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow applied.

Responsibilities

• Review AI outputs against veterans service officer workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed playbook calls using firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Veterans Service Officer specialist

Job description

Category: Enterprise Workflow & Tool Use · Pay: $85 / hr · Location: Remote — US-eligible · Contractor

Veterans Service Officer is a remote review track for evaluating AI outputs across veterans service officer specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Veterans Service Officer specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current veterans service officer specialist operations workflows, playbooks, and firm policy for Veterans Service Officer assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in veterans service officer specialist operations on real teams for Veterans Service Officer work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real veterans service officer specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Veterans Service Officer specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.