Veteran Wellness Alliance (VWA) Check-In Connector

Wounded Warrior Project, Inc; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid work schedule (three,

Job summary

Wounded Warrior Project, Inc. is seeking a Check-In Connector to support the Veteran Wellness Alliance and WWP programs. You will collaborate with peers to connect veterans to high-quality mental health care and coordinate needs assessments with empathy and efficiency.

This role requires strong communication, trauma-informed understanding, and the ability to travel as needed to support VWA and WWP programs. Join a mission-driven team focused on meaningful impact.

Qualifications

• Demonstrated understanding of psychological and mental health issues.
• Understanding of military and veteran issues and related trauma.
• Strong communication and relationship-management abilities.
• Ability to manage time and meet deadlines.

Responsibilities

• Collaborate with VWA peers to connect veterans with high-quality mental health care.
• Serve as primary contact for VWA peer network members and respond to needs assessments.
• Perform comprehensive needs assessments of referred veterans' mental and brain health.
• Triage referrals and coordinate warm handoffs to clinical providers.
• Maintain data in WWP databases and ensure timely reporting to leadership.

Skills

Mental health knowledge

Veteran affairs understanding

Interpersonal skills

Written and verbal communication

Organizational skills

Travel readiness

Tools

CRM systems

AWS

EchoLink

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™ we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Veteran Wellness Alliance Check-In Connector provides support to the Bush Institute's Veteran Wellness Alliance and its peer network members by screening veterans affected by the invisible wounds of war such as PTSD, TBI, depression, anxiety, and other mental health challenges, and connecting them to the appropriate clinical providers within the VWA, or to WWP programs. The Check-In Connector serves as subject-matter expert and resource in the planning, coordination, and execution of and participation in mental health programs at Wounded Warrior Project throughout the organization.

DUTIES & RESPONSIBILITIES

• Collaborate with the Bush Institute's Veteran Wellness Alliance (VWA) peer network leaders and volunteers to connect veterans in need of high-quality mental health care to clinical providers within the VWA or WWP programs, as appropriate.
• Serve as the primary point of contact for VWA peer network members and respond to requests to conduct needs assessments.
• Perform comprehensive needs assessments of referred veterans' mental and brain health.
• Triage referrals and directly coordinate warm handoffs to clinical providers within the VWA to ensure veterans receive the most appropriate high-quality care.
• Serve as a subject matter expert in VWA and WWP resources to better facilitate the connection of veterans to clinical care and enhance their mental health and well-being.
• Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases and peer partners' databases to enhance veterans' mental health and well-being.
• Maintain efficacy of the VWA Connections program. Identify trends to assist in ongoing process improvements and with strategic program decision making.
• Prepare regular and ad hoc reports and communications for WWP Mental Health leadership and assigned VWA partners to keep all informed of Connections program progress.
• Maintain current and accurate data in the Combined Arms CRM, Amazon Web Services, and EchoLink platforms, in accordance with established timelines and program procedures.
• Represent the organization at conferences, briefings, and other external events to promote awareness of brain and mental health and share the impact of Check-In and the VWA, as appropriate.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated understanding of psychological and mental health issues.
• Demonstrated understanding of military and veteran issues, and the emotional impact of combat-related trauma, (e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress).
• Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated understanding of relationship management and partnering.
• Strong written and verbal communication skills. Responsive to requests and demonstrated follow-through on commitments.
• Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
• Demonstrated understanding of both Wounded Warrior Project and the Bush Institute's Veteran Wellness Alliance mission, values, programs, and services.
• Strong presentation skills. Confident communicator with demonstrated ability to present information effectively, (e.g., to large audiences, small groups, and individuals).
• Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
• Ability to travel in support of WWP and VWA programs and outreach.
• High energy level. Self-starter; willing to take initiative.

Unequivocal commitment