Veteran Services & Safety Coordinator

New England Center and Home for Veterans; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

New England Center and Home for Veterans in Boston, MA is seeking Veterans Services Representatives to support day-to-day operations, follow center policies, and provide customer service to Veterans and staff. The role includes ensuring safety, documenting incidents, and assisting with meals, maintenance, or driving as needed.

Responsibilities include greeting visitors, addressing complaints, supervising in the absence of senior staff, reviewing safety procedures, and training new staff while

Qualifications

• Customer service experience with veterans or high-stress environments.
• Strong interpersonal communication and conflict‑resolution skills.
• Ability to follow policies and maintain confidentiality.
• Basic computer skills for documentation and reporting.

Responsibilities

• Enforce Center policies and regulations uniformly.
• Ensure a safe, secure environment for residents and staff.
• Greet guests, staff and Veterans professionally.
• Document incidents and report as required.
• Assist in emergencies (medical, fire, police).
• Patrol building and perimeter; support shift supervisor.

Skills

Customer service

Interpersonal skills

Safety awareness

Time management

Teamwork

Education

High School diploma or GED

Job description

New England Center and Home for Veterans in Boston, MA is seeking Veterans Services Representatives to support day-to-day operations, follow center policies, and provide customer service to Veterans and staff. The role includes ensuring safety, documenting incidents, and assisting with meals, maintenance, or driving as needed.

Responsibilities include greeting visitors, addressing complaints, supervising in the absence of senior staff, reviewing safety procedures, and training new staff while