Veteran Services Navigator — Full-Time (Sign-On Bonus)

211 San Diego; San Diego (CA); In loco; USD 25.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% paid medical, dental, vision, and

Life insurance

15 days PTO, 12 holidays

403b matching up to 4%

Descrizione del lavoro

211 San Diego is seeking a Military & Veteran Specialist to serve as a single access point for veterans, active-duty personnel, and families needing health and social services. You will navigate resources, provide referrals, and support enrollment in programs.

The role requires a background in public health or social services, strong communication skills, and experience with call centers or customer service. A sign-on bonus is available, with schedule Monday–Friday, 7 am–7 pm.

Competenze

• Must be a veteran or active-duty military personnel.
• Strong verbal and written communication skills.
• Experience in public health, social services, or related fields is preferred.
• Proficiency with web-based systems and chat tools is required.
• 1–2 years of call center experience is desirable.

Mansioni

• Serve as single access point for veterans and families to access services and resources.
• Conduct screenings and referrals to the most appropriate community services.
• Accurately document all interactions in 211 systems and partner databases.
• Monitor call quality, productivity, and client satisfaction metrics.
• Collaborate with supervisors and clinicians to support care coordination and advocacy.

Conoscenze

Customer service

Call center

Bilingual English/Spanish

Formazione

Associate degree or higher

Strumenti

MS Word

Excel

PowerPoint

Descrizione del lavoro

211 San Diego is seeking a Military & Veteran Specialist to serve as a single access point for veterans, active-duty personnel, and families needing health and social services. You will navigate resources, provide referrals, and support enrollment in programs.

The role requires a background in public health or social services, strong communication skills, and experience with call centers or customer service. A sign-on bonus is available, with schedule Monday–Friday, 7 am–7 pm.