Veteran Outreach & Resource Navigator

UNAVAILABLE; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

S:US is seeking an Outreach Specialist to serve as the primary contact point for Veterans and their families, delivering outreach and supportive services. You will engage participants, provide guidance, and facilitate access to program services through intake and referrals.

You will collaborate with staff to develop outreach plans, maintain client caseloads, and document progress while traveling to outreach events and VA locations as needed.

Qualifications

• High school diploma or equivalent.
• Veteran of the U.S. Armed Forces a plus; lived homelessness or human services experience a plus.
• Must be able to travel to outreach events and engage Veterans in the field.
• Willingness to travel regularly including homeless shelters and VA locations (up to 80% of the time).
• Ability to work outside of normal business hours, including Veterans Day and occasional weekend hours.

Responsibilities

• Provide outreach through materials, presentations, and marketing to community members and potential participants.
• Address crowds of varying sizes and offer program presentations.
• Provide resource and referral services for VA services, public benefits, housing resources.
• Develop, assess and monitor strategic outreach plans with SSVF staff.
• Interface with referring agencies and partner service providers to facilitate referrals.
• Assist participants in accessing community services through a referral network and follow-up.
• Maintain a small caseload of SSVF participants per program standards.
• Assist in developing Housing Stability Plans and re-certifications with participants.
• Advocate for participants and support self-advocacy.
• Maintain strong relationships with colleagues and program managers.
• Document all services per agency standards.
• Collaborate on on-site and off-site socialization, risk reduction, and skill-building activities.

Education

High School Diploma or equivalent

Veteran of the U.S. Armed Forces a plus

Job description

S:US is seeking an Outreach Specialist to serve as the primary contact point for Veterans and their families, delivering outreach and supportive services. You will engage participants, provide guidance, and facilitate access to program services through intake and referrals.

You will collaborate with staff to develop outreach plans, maintain client caseloads, and document progress while traveling to outreach events and VA locations as needed.