Veteran Service Coordinator

LinQ Global Group; Springfield (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

LinQ Global Group in Springfield, MA is seeking a Veteran Services Coordinator to perform outreach, intake assessments, case management, and Individual Recovery Plan (IRP) development for veterans and families. The role collaborates with VA and community partners to connect clients with healthcare, housing, employment, and crisis services.

Candidates should understand military culture, manage caseloads, and handle confidential information in HIPAA-compliant ways.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License.
• Experience in case management, social services, behavioral health, veteran services, or community outreach.
• Strong written and verbal communication skills.
• Ability to manage caseloads, prioritize work, and meet deadlines.
• Knowledge of military culture and veteran-related issues.
• Experience working with mental health, PTSD, TBI, suicide prevention, homelessness, or substance abuse programs.
• Ability to maintain confidentiality and follow HIPAA regulations.
• Comfortable with public speaking, after-hours events, and on-call responsibilities.
• Ability to work collaboratively with courts, government agencies, and community organizations.

Responsibilities

• Conduct veteran intake assessments and case management.
• Develop and monitor Individual Recovery Plans (IRPs).
• Connect veterans with healthcare, housing, behavioral health, employment, and community resources.
• Advocate for veterans with agencies, courts, employers, landlords, and service providers.
• Coordinate suicide prevention, crisis intervention, and substance abuse services.
• Build relationships with VA, federal, state, municipal, and community organizations.
• Provide outreach, training, and presentations on veteran programs.
• Maintain HIPAA-compliant documentation.
• Assist Veteran Service Officers and community partners in supporting veterans.

Skills

Case management

Social services

Behavioral health

Veteran services

Public speaking

Communication skills

HIPAA compliance

Education

High School Diploma

Job description

Location: Springfield, MA
Duration: 7 Months

Pay: $21/hr

The Veteran Services Coordinator is responsible for providing outreach, case management, advocacy, resource coordination, and crisis intervention services to veterans, military service members, and their families. This role develops strong partnerships with federal, state, local, and community organizations to connect veterans with mental health, substance abuse, homelessness prevention, suicide prevention, justice diversion, and peer support services. The position conducts comprehensive intake assessments, develops Individual Recovery Plans (IRPs), facilitates referrals, advocates for clients, provides training and public presentations, and serves as a liaison between veterans and service providers. Candidates must be comfortable working with veterans experiencing PTSD, TBI, suicidal ideation, substance abuse, and justice-involved challenges. Veteran candidates are strongly preferred.

Key Responsibilities

• Conduct comprehensive veteran intake assessments and case management.
• Develop and monitor Individual Recovery Plans (IRPs).
• Connect veterans with healthcare, housing, behavioral health, employment, and community resources.
• Advocate for veterans with government agencies, courts, employers, landlords, and service providers.
• Coordinate suicide prevention, crisis intervention, and substance abuse services.
• Build relationships with VA, federal, state, municipal, and community organizations.
• Provide outreach, training, and presentations on veteran programs and services.
• Participate in Continuum of Care meetings, task forces, and veteran treatment courts.
• Maintain accurate documentation and ensure HIPAA compliance.
• Assist Veteran Service Officers and community partners in supporting veterans.

Required Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License.
• Experience in case management, social services, behavioral health, veteran services, or community outreach.
• Strong written and verbal communication skills.
• Ability to manage caseloads, prioritize work, and meet deadlines.
• Knowledge of military culture and veteran-related issues.
• Experience working with mental health, PTSD, TBI, suicide prevention, homelessness, or substance abuse programs.
• Ability to maintain confidentiality and follow HIPAA regulations.
• Comfortable with public speaking, after-hours events, and on-call responsibilities.
• Ability to work collaboratively with courts, government agencies, and community organizations.

Equal Opportunity Employer, including disabled and veterans.