Program Outreach Coordinator

Sigma Systems, Inc.; Springfield (MA); Presencial; USD 47.000 - 67.000; Jornada completa

Descripción de la vacante

Sigma, Inc. is seeking an Outreach Coordinator to work on-site in Springfield, MA. The role supports veterans and their families, developing links with state and federal agencies to promote suicide prevention and access to services.

The position involves intake assessments, IRP development, and coordination with service providers. On-site work at 243 Cottage Street is required, with a contract length of approximately 8 months.

Formación

• Manage field-based outreach schedule and administrative duties.
• Ability to communicate professionally with veterans and providers.
• Comfortable working on-site and traveling as needed.

Responsabilidades

• Administers intake capturing information on physical ability, service information, trauma exposure, and mental health history.
• Assists veterans with developing IRPs and goals.
• Refer veterans to service providers and facilitate meetings.
• Link veterans to providers by in-person or meeting facilitation.
• Provide trainings to community and Veterans organizations.
• Represent teams at public forums and interagency meetings.
• Advocate for client rights with providers and agencies.
• Attend trainings to maintain knowledge of veterans' issues.

Conocimientos

Outreach coordination

Communication with veterans

Microsoft Office

HIPAA compliance

Educación

High school diploma or equivalent

Herramientas

Microsoft Office applications

Descripción del empleo

814329 Outreach Coordinator, Springfield, MA, 8-month Contract

Sigma, Inc. is looking for Outreach Coordinator to work on-site with our team located in Springfield, MA.

This is with the Commonwealth of MA and Executive Office of Veterans Services. Will be required to work onsite at 243 Cottage Street .

Provide resources, consultation, and assistance to deliver services to veterans and their families. The estimated job assignment will be 24-28 weeks. Please note any travel expenses will not be able to be reimbursed through the MSP.

Develop and maintain strong and collaborative working relationships with federal and state agencies, and local veterans' resources, for the purposes of developing maximum linkages; to promote appropriate suicide prevention, substance abuse services, homelessness prevention, VA and civilian system navigation, justice involved and diversion programs and veteran peer support for service members, veterans and their families. Provide resources, consultation and assistance to providers, federal, state, and local- agencies in the delivery of suicide prevention, substance abuse prevention, crisis intervention, and treatment services to service members, veterans and their families.

Responsibilities:

• As it relates to military service members, veterans and their families;
• Administers an in-depth intake which captures the following information: physical ability, service information, contact information, exposure to trauma, suicidal ideology, next of kin, mental health history and other pertinent information.
• Assists veterans with developing goals to be reached and creating Individual Recovery Plans (IRPs), relative to the intake and assessment.
• Refers veterans to service providers who can help them attain goals identified from the intake assessment.
• Links veterans to service providers by physically taking them to service providers or by facilitating face-to-face meetings between veterans and service providers.
• Provide EOVS related trainings to community and Veterans.
• Represent the SAVE and/or SERVE Team at Continuum of Care, various task force, interagency or intra-department meetings.
• Represent the SAVE and/or SERVE Team in public forums.
• Advocates for client's rights and benefits with community service providers, federal and state agencies, court systems, employers, landlords and significant others in order to ensure that client's rights are recognized and respected.
• Attends case management meetings and relevant training sessions, seminars, conferences and professional development courses in order to maintain and improve current knowledge of issues in the veterans' community
• Forms working relationships with other service providers and acts as the liaison between veterans and service providers.
• Recommend or develop enhancements to policies, procedures and systems development to Director of Special Population Programs and Services.
• Resolves issues related to the obtainment of objectives as outlined in the IRP.
• Address inquiries from providers, the general public and EOVS staff.
• Work closely with local municipal Veteran Service Officers to assist them in accomplishing their mission of servicing the veterans of the Commonwealth.
• Additional duties as assigned by supervision

Requirements:

• Ability to follow protocol and procedures.
• Manage field-based outreach schedule, active caseload, and administrative duties.
• Can meet deadlines, establish priorities and work sequences.
• Proven ability to communicate professionally and effectively with veterans, providers, and the public.
• Ability to exercise sound judgment and recognize when to escalte concerns.
• Must be comfortable talking about suicide and working with potentially suicidal veterans within anon-clinical peer support role.
• Solid knowledge of military culture and its implications in service delivery.
• Ability to adhere to HIPAA regulations, confidentiality standards, and protection of PII.
• Comfortable participating in approved outreach and public awareness activities.
• Working knowledge of Microsoft Office applications.
• Must be able to work independently and in accordance with EOVS office work, field work and telework policies.
• Reliable transportation.
• Enhanced knowledge of veteran issues and services available in Massachusetts and understanding of the policies of Massachusetts' veterans' programs.
• Knowledge of Federal programs relating to veterans
• Veteran candidates preferred

LICENSE AND/OR CERTIFICATION REQUIREMENTS

• Driver's license required
• High school diploma or equivalent