Clinical/Lead Case Manager

Pine Street Inn; Boston (MA); On-site; USD 35,000 - 40,000; Full time

Job summary

Pine Street Inn seeks a Clinical/Lead Case Manager to oversee resident case management at the Veterans Services program in Dorchester. You will implement best practices in Motivational Interviewing, Harm Reduction, and strengths-based approaches to support residents.

The role requires coordination with HUD/Veterans Affairs, staff supervision, and the ability to move tenants into stable housing. A strong clinical background and experience with housing-first interventions are essential.

Qualifications

• Minimum of three (3) years prior work case management experience working with homeless individuals suffering from complex disabilities in housing settings.
• Minimum of at least (2) years prior experience working as Lead Case Manager and/or coaching and mentoring and/or providing supervision to staff in the human services and related fields.
• Strong clinical background and familiarity with providing Motivational Interviewing and Harm Reduction Treatments to homeless and/or veteran populations.
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment.
• Experience conducting psychosocial assessments.
• Experience with case management and implementing treatment plans.
• Experience coordinating care with HUD and Veterans Affairs.
• Knowledge of treatments for chronic mental illness, including medications.
• Previous experience working with dually diagnosed individuals.
• Experience assisting people with ADL skills.
• Experience working with other vendors and services within the public mental health system.
• Previous experience moving homeless tenants into housing.

Responsibilities

• Provide comprehensive case management in a Veterans Services program operating under Housing First/Stabilization.
• Train and support the Case Manager at the second Veterans Services Program site.
• Coordinate care with external partners (HUD/Veterans Affairs) to move tenants into housing.
• Deliver services 24/7 with strong teamwork and policy implementation.

Skills

Case management

Motivational Interviewing

Harm Reduction

Supervision

Staff coaching

Housing First

Communication

Education

Associate’s degree in psychology or related field

Bachelor’s degree in psychology or related field

Job description

Clinical/Lead Case Manager

SCHEDULE:

40 hours, Monday - Friday, 7:00 a.m. – 3.30 p.m.; will require rotating on call coverage

PAYS:

$25.12 - $29.00 per hour DOE, (Salary ranges provided are based on relevant experience and skill set)

LOCATION:

6 Hartford Street, Dorchester, MA

SUMMARY OF THE POSITION:

The Clinical/Lead Case Manager will be responsible for the overall case management of the residents of the Veterans Services program at 6 Hartford Street under the Behavioral Health Division of Pine Street Inn. The program serves veterans from diverse backgrounds, circumstances, and age groups and uses a Housing First/Stabilization model. The Clinical/Lead Case Manager will work in this transitional housing program for Veterans where the majority of individuals may be living with serious substance abuse, mental health issues, and/or physical disabilities. The Clinical/Lead Case Manager is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Strengths-Based) and ensures the provision of high quality case management supports on a 24/7 basis. This will involve training and supporting the Case Manager at the second Veterans Services Program located at 8 Grove Street. The incumbent will be a great team player who is also self-motivated, with solid communications skills, capable of implementing new policies, procedures, and plans. This position requires a great deal of tact, diplomacy, flexibility and creative problem solving in order to maintain our positive working relationship with other departments and teams.

QUALIFICATIONS:

Education/Training:

Required:

• Associate’s degree in psychology or other related field such as counseling, psychosocial rehabilitation

Preferred:

• A valid Massachusetts Driver’s License in good standing
• Bachelor’s degree in psychology or other related field such as counseling, psychosocial rehabilitation
• Advanced training in psychosocial rehabilitation and substance abuse
• Bi-lingual – Spanish/English

Knowledge/Experience:

Required:

• Minimum of three (3) years prior work case management experience working with homeless individuals suffering from complex disabilities in housing settings
• Minimum of at least (2) years prior experience working as Lead Case Manager and/or coaching and mentoring and/or providing supervision to staff in the human services and related fields
• Strong clinical background and familiarity with providing Motivational Interviewing and Harm Reduction Treatments to homeless and/or veteran populations
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment
• Experience conducting psychosocial assessments
• Experience with case management and implementing treatment plans
• Experience coordinating care with HUD and Veterans Affairs
• Knowledge of treatments for chronic mental illness, including medications
• Previous experience working with dually diagnosed individuals
• Experience assisting people with ADL skills
• Experience working with other vendors and services within the public mental health system
• Previous experience moving homeless tenants into housing

Preferred:

• At least two (2) years of working in the capacity of a Case Manager
• Previous experience working with a Housing First/Stabilization model
• Familiarity with the Metropolitan Boston public and private mental health system
• Long term treatment experience with veterans, substance use, and/or mental health populations