Case Manager II

U.S.Vets; Moreno Valley (CA); On-site; USD 31,795 - 39,743; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with match

Generous PTO

Career growth opportunities

Supportive culture

Job summary

U.S.Vets is looking for a Case Manager II at March Air Reserve Base, CA, to provide trauma-informed case management to veterans facing housing instability and mental health challenges.

The role involves conducting assessments, creating individualized service plans, coordinating with service providers, and facilitating support for clients transitioning to stable housing. A Bachelor's degree and experience in social services are required. The position offers competitive pay and opportunities for career growth.

Qualifications

• At least two years of work experience in case management or social services.
• Ability to pass background checks for incarcerated clients.
• Strong communication, documentation, and organizational skills.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans.
• Coordinate services with VA, landlords, and community resources.
• Provide one-on-one meetings and home visits for clients.

Skills

Communication skills

Organization

Adaptability

Team collaboration

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Tools

Microsoft Office

Electronic records systems

Job description

Case Manager II

March Air Reserve Base, CA | Full‑time | Non‑Exempt – $23.08–$28.85 per hour.

Overview

This position provides trauma‑informed, strengths‑based case management to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long‑term stability.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one‑on‑one meetings with clients and conduct home visits to project‑based and scattered‑site housing.
• Transport clients in company vehicles to appointments, interviews, court appearances, and other meetings as needed.
• Facilitate life‑skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice‑involved veterans, families with children).
• Assist with crisis intervention, urgent client matters, and after‑hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

Programs You May Support

• Transitional Housing – Help veterans prepare for and transition into permanent housing.
• SSVF (Supportive Services for Veteran Families) – Deliver rapid rehousing and homelessness prevention services.
• Permanent Housing (HUD‑VASH, etc.) – Focus on housing stabilization and long‑term support.
• Workforce Development – Assist clients with employment plans, resumes, and job readiness.
• Justice‑Involved Veterans – Provide pre‑release and post‑release support for veterans exiting incarceration.
• Aftercare and Counseling Services – Offer ongoing case management and facilitate group or individual therapy (if licensed or certified).

You Are

• Mission‑Driven – Passionate about serving veterans and making a difference.
• Experienced – A solid foundation in case management, ideally with at‑risk populations such as homelessness, mental health disorders, or substance use.
• Organized and Adaptable – Able to juggle multiple priorities, keep documentation current, and thrive in a team‑based culture.
• Team‑Oriented – Ready to support peers, collaborate across the service team, and help elevate program quality.

Qualifications – Required

• Bachelor’s degree in social work, psychology, counseling, or a related field.
• At least two years of work experience in case management or other roles in the social services arena.
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid and current driver’s license with a clean driving record; ability to complete and pass a driver training course.

Qualifications – Additional (Not required but a definite PLUS!)

• Experience working with homeless, veteran, or justice‑involved populations.
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE).
• Experience facilitating groups or life‑skills classes.

Benefits

• Medical, dental, vision, and 401(k) with match.
• Generous PTO.
• Career growth opportunities with training and mentorship.
• Supportive culture focused on collaboration, partnership, and excellence.
• Daily impact on at‑risk veterans and families seeking housing, healing, and hope.