Veteran Service Coordinator

USVETS Inland Empire; California (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Paid holidays

Medical

Dental

Vision

Company matching 401K

Job summary

USVETS Inland Empire is seeking a Veteran Service Coordinator to lead the Veterans Service Department and oversee day-to-day operations for residents from entry through graduation. This exempt role works with the Program Manager to ensure consistent, high-quality services for veterans and their families across residential programs.

Responsibilities include supervising staff, coordinating community areas, and maintaining program structure while ensuring safety, compliance, and compassionate

Qualifications

• Bachelor’s degree in social services or related field.
• Minimum of four years of relevant employment experience; may substitute for degree requirements.
• Minimum of 2 years of supervisory experience in related field; two years at U.S.VETS may substitute for supervisory experience.
• Experience working with homeless and/or veteran population preferred.
• Ability to work effectively with a diverse group of clients, staff, and community members.
• Excellent written and oral communication skills.

Responsibilities

• Facilitate and maintain a therapeutic community across program phases.
• Supervise and manage the Veterans Service Department.
• Ensure 24-hour coverage and on-call readiness for site operations.
• Coordinate daily shuttle runs and transportation needs as required.
• Organize community service areas, therapeutic stations, and residential services.
• Oversee administrative tasks: drug testing, logs, and records; ensure safe environment.

Skills

Leadership

Communication

Conflict management

Driver's license

Independent work

Teamwork

Education

Bachelor's degree in social services or related field

Job description

Looking for a rewarding position? How would you like to serve those who served? U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homeless crisis head-on. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS is uniquely positioned to help veterans and their families successfully transition to civilian life.With a mission to end veteran homelessness, U.S.VETS is developing housing across the country and expanding vital homeless prevention programs that provide post-9/11 veterans and families with career and mental health services to transition to civilian life successfully. If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you! Come & join our winning team!Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401KAll applications must be completed in entirety/Local candidates onlyVeteran Service CoordinatorThe Veteran Service Coordinator reports directly to the Program Manager at the local U.S.VETS site. This individual provides direct leadership and management of client services operating within the site. In addition, the Veteran Service Coordinator works collaboratively with other Program Coordinators to ensure consistency in service delivery to veterans. The Veteran Service Coordinator is the lead role in organizing and coordinating the day-to-day program operations for veterans from point of entry into the residential programs and/or units until clients’ graduation from the programs. This individual also plays a key role in establishing a therapeutic community throughout all phases of the program by creating and organizing community service areas, therapeutic stations, and residential assistance services.FLSA Classification: ExemptResponsibilitiesResponsible for facilitating and maintaining a therapeutic communitySupervises and manages the Veterans Service DepartmentAvailable for on call-emergencies and responsible for ensuring 24-hour coverage of the siteOrganizes and coordinates community service areas and therapeutic stationsImplements residential program structure and supports provision of direct servicesProvides support, training and supervision to staff who provide direct servicesResponsible to implement and make necessary provisions to the fluidity of services offeredCoordinates daily shuttle van runs (or other required frequency depending on program/site)Works collaboratively with the Operations Manager to ensure that operational needs are being metResponsible for the storing and inventory of donations and goodsManages property issues as they arise in collaboration with the Property Manager and services staffFacilitates any necessary room checks as required to ensure a safe, clean and hazardless environmentOversees Urinalysis Drug Screening and Blood Alcohol Content testing to support safe, sober, and clean environment (as applicable depending on program model)Responsible for the departmental administrative responsibilities to include assigned toxicology testing reports (where applicable), van logs, master room/bed logs, and daily activity logsResponsible for ensuring the reliability of mail services if applicable for the site/program typeCoordinates weekly cleaning schedule of client rooms and other commonly-used areas around the sitePerforms other duties as assignedRequirementsBachelor’s degree in social services field or other related field required. Minimum of four years of relevant employment experience may substitute for degree requirementsMinimum of 2 years of supervisory experience in related field. Two years of employment at U.S.VETS may substitute for supervisory experienceExperience working with homeless and/or veteran population preferredAbility to work effectively with a diverse group of clients, staff, and community membersExcellent written and oral communication skillsLeadership and conflict management skillsDemonstration of personal and financial integrity in the workplaceAbility to take direction, work independently with minimal oversight, and to work within a teamValid driver’s license required. Must meet company insurance requirements and complete a provided driver training courseNON-DISCRIMINATION POLICYU.S.VETS subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.AMERICANS WITH DISABILITIES ACT - REQUEST FORREASONABLE ACCOMMODATIONIn accordance with requirements of the Americans with Disabilities Act, it is U.S.VETS’ policy to provide reasonable accommodation to applicants who request accommodation during the application process in order that the applicant may be given a full and fair opportunity to be considered for employment. If you need a reasonable accommodation to participate in the application or interview process, you or someone else may submit your request to U.S.VETS in any of the following ways: by telephone [phone] and ask for the HR Assistant]; or by U.S. Mail or hand delivery: U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017, Attention: Human Resources – Job Applicant RequestOUR MISSIONTo end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy.Rev. 08/06/24