Veteran Lodging & Admin Support Specialist

U.S. Department of Veterans Affairs; Minneapolis (MN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs in Minneapolis seeks a Program Support Assistant to provide guest facing lodging services and administrative support that enable safe, organized, and treatment-aligned temporary housing for Veterans and eligible family members.

You will coordinate lodging resources with outpatient care needs, maintain occupancy and documentation, and assist with correspondence and records while ensuring privacy and security in a healthcare setting.

Qualifications

• Specialized experience includes maintaining records databases, coordinating lodging schedules and reservations, and performing administrative duties.
• Providing customer service to Veterans and family members and submitting facility requests.
• Ability to track lodging documentation and ensure privacy and security in health-care settings.

Responsibilities

• Greet and orient Veterans and guests to lodging policies and procedures.
• Verify lodging eligibility and assign rooms per policy rules.
• Maintain lodging schedules and update occupancy data daily.
• Coordinate with clinical services to align lodging with outpatient schedules.
• Maintain lodging databases, run queries, and ensure audit-ready records.
• Handle Lost & Found and keep property secure and organized.

Skills

Guest services

Scheduling

Records management

Customer service

Tools

Lodge database

Facility requests

Job description

U.S. Department of Veterans Affairs in Minneapolis seeks a Program Support Assistant to provide guest facing lodging services and administrative support that enable safe, organized, and treatment-aligned temporary housing for Veterans and eligible family members.

You will coordinate lodging resources with outpatient care needs, maintain occupancy and documentation, and assist with correspondence and records while ensuring privacy and security in a healthcare setting.