Veteran Income & Benefits Navigator

Volunteers of America Mid-States; Owensboro (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Medical Coverage

Dental Coverage

Vision Coverage

403b retirement plan with company fund

Life Insurance (company paid)

Short Term Disability

Paid Time Off (day one)

Employee discounts

Job summary

Volunteers of America Mid-States seeks an Income Maximization Case Manager in Owensboro, KY to assist Veterans in ending housing crises by connecting them with benefits and education, supporting independent living and long-term housing stability. The role requires a BA in social work or related field or equivalent experience, and travel up to 70% to serve counties in the region.

The program emphasizes SOAR applications, access to resources, and comprehensive case management to empower Veterans

Qualifications

• Bachelor’s degree in social work or related field and less than five (5) years of experience in the field; at least five (5) years of experience with no degree; or a Veteran with three (3) years of related work experience.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Must have a commitment to the principles of the project. Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.
• Must complete required case management training within 90 days of hire and complete SSI/SSDI Outreach, Access, and Recovery (SOAR) online training.

Responsibilities

• Income Maximization Case Manager responsible for connecting Veterans with benefits, including SOAR applications, Veteran benefits, and other mainstream benefit sources (TANF, SNAP, etc.)
• Provides case management duties including assessment and development/monitoring of case plans with follow-up
• Establish linkages with appropriate agencies and service providers
• Provide referrals and coordinate with VAMCs and other providers
• Connect all Veterans with the American Job Centers and career centers
• Decide how resources are allocated to participants based on need
• Educate participants on supportive services availability and participant rights
• Provide referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling
• Complete required documentation within 48 hours of contact and enter data into HMIS
• Demonstrate good clinical judgment in decision making regarding participants
• Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner
• PQI duties as assigned by supervision and PQI committee
• Work with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; participate in regular case consultation
• Serve as a resource for income education and support tailored to Veteran needs and desires
• Collaborates with other providers in ongoing reassessment of the Veteran household’s income needs
• Advocate for the Veteran, integrating cultural values into their case plan
• Provide employment education services, materials, and referrals to Veteran and family
• Serve as a liaison between HUD-VASH teams and SSVF teams, coordinating regionally
• Understand barriers for clients in urban and rural areas and how to serve both
• Identify systemic barriers and communicate with leadership to find solutions
• Develop relationships with VA staff, state DOL staff, partners, employers, and referral networks
• Comply with all program and accreditation policies.

Skills

Family needs assessment

Accessing local resources

Advocacy

Counseling

Interagency collaboration

Education

Bachelor’s degree in social work or related field

Job description

Volunteers of America Mid-States seeks an Income Maximization Case Manager in Owensboro, KY to assist Veterans in ending housing crises by connecting them with benefits and education, supporting independent living and long-term housing stability. The role requires a BA in social work or related field or equivalent experience, and travel up to 70% to serve counties in the region.

The program emphasizes SOAR applications, access to resources, and comprehensive case management to empower Veterans