Veteran Housing Stability Navigator

Center for Veterans Issues, Inc.; Eau Claire (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Center for Veterans Issues, Inc. in Eau Claire, WI seeks a dedicated Case Manager to help Veterans experiencing homelessness or housing instability access safe housing and essential resources.

You will assess needs, develop Housing Identification, Stability, and Coordinated Care Plans, provide budgeting guidance, and connect clients with VA programs, shelters, and community supports. This role requires strong organization, compassionate communication, confidentiality, and the ability to

Qualifications

• Bachelor's degree in social services required.
• Associate degree with 4-5 years relevant experience may be considered.
• Minimum of two years of experience in case management, life skills support, assessment, or counseling services.
• Experience working with Veterans strongly preferred.
• Experience serving individuals experiencing homelessness or complex barriers preferred.
• Valid Wisconsin driver's license in good standing and current auto insurance.
• Strong communication, documentation, organization, and relationship-building skills.
• Professionalism when working with participants, partners, landlords, funders, and community stakeholders.
• Knowledge of Veteran services, recovery resources, housing supports, and community partnerships.
• Ability to remain calm, flexible, respectful, and solution-focused in challenging situations.
• Commitment to confidentiality, ethical service delivery, and culturally responsive care.
• Ability to provide professional, nonjudgmental support to individuals with complex histories.

Responsibilities

• Provide comprehensive case management and supportive services to Veterans and their families.
• Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans.
• Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services.
• Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports.
• Provide financial counseling and assist participants in creating and following personal budgets.
• Request temporary financial assistance when appropriate and approved.
• Develop discharge plans that support continued housing stability and connection to resources.
• Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries.
• Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability.

Skills

Case management experience

Veteran-focused services

Strong communication

Documentation

Organization

Stakeholder collaboration

Education

Bachelor's degree in social services

Associate degree + 4-5 years experience

Job description

Center for Veterans Issues, Inc. in Eau Claire, WI seeks a dedicated Case Manager to help Veterans experiencing homelessness or housing instability access safe housing and essential resources.

You will assess needs, develop Housing Identification, Stability, and Coordinated Care Plans, provide budgeting guidance, and connect clients with VA programs, shelters, and community supports. This role requires strong organization, compassionate communication, confidentiality, and the ability to