Veteran Care Liaison & Referrals Specialist

Veterans Health Administration; Houston (TX); On-site; USD 58,000 - 93,000; Full time

Job summary

The Veterans Health Administration at the Michael E. DeBakey VA Medical Center in Houston is seeking a Community Care Customer Service Liaison to handle Veteran inquiries, consult and referral coordination, billing, claims, and administration of Mission Act and Community Care programs.

Major duties include serving as the primary contact for Veterans, caregivers, and community providers; resolving inquiries and coordinating authorizations, billing, and care coordination with VA staff; documenting

Qualifications

• Transcript must be submitted with your application.
• Education recognized by the U.S. Department of Education from accredited institutions may be used to qualify.

Responsibilities

• Serve as the primary point of contact for Veterans, caregivers, and community providers regarding Community Care services, referrals, and benefits administration.
• Resolve inquiries, complaints, and concerns regarding access to care, referrals, authorizations, billing, and care coordination.
• Review and interpret policy and eligibility criteria to address concerns and determine resolution paths; coordinate with internal and external staff to resolve complex cases.

Job description

The Veterans Health Administration at the Michael E. DeBakey VA Medical Center in Houston is seeking a Community Care Customer Service Liaison to handle Veteran inquiries, consult and referral coordination, billing, claims, and administration of Mission Act and Community Care programs.

Major duties include serving as the primary contact for Veterans, caregivers, and community providers; resolving inquiries and coordinating authorizations, billing, and care coordination with VA staff; documenting