Vetco Hub Operations Leader

PETCO Animal Supplies Stores, Inc.; Oshkosh (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Vetco Operations Leader to provide daily leadership for the hub and to collaborate with store teams, delivering high-quality patient care and exceptional customer service.

The role focuses on efficient operations, coaching paraprofessionals, and partnering with veterinarians to ensure a positive client experience. The position requires strong planning, staff development, budgeting, and the ability to drive clinic performance while upholding safety and

Qualifications

• 1+ years in a leadership role, including direct customer service experience.
• Experience in veterinary field is beneficial (not required).
• Excellent written and verbal communication skills.
• Ability to delegate tasks and drive results.
• Compassionate and professional demeanor under stress.
• Must possess a current, valid Driver’s License.
• Basic computer skills (MS Office).

Responsibilities

• Oversee daily hub operations to meet sales and profitability projections.
• Complete payroll, inventory, and accounting paperwork accurately and timely.
• Maintain expenses within budgeted levels.
• Foster proactive customer engagement and educate clients on best pet care choices.
• Lead Vetco paraprofessionals and collaborate with veterinarians to drive care quality.
• Coordinate scheduling, training, and hub operations with store partners.
• Ensure OSHA standards and policies are followed; support continuous improvement.
• Develop staffing plans and recruit/train hub personnel as needed.
• Partner with store leadership to deliver seamless pet care experiences.
• Drive growth opportunities while managing costs and resource usage.

Skills

Leadership

Customer service

Communication

Decision making

Team collaboration

Driver's license

MS Office

Job description

Petco Animal Supplies, Inc. is seeking a Vetco Operations Leader to provide daily leadership for the hub and to collaborate with store teams, delivering high-quality patient care and exceptional customer service.

The role focuses on efficient operations, coaching paraprofessionals, and partnering with veterinarians to ensure a positive client experience. The position requires strong planning, staff development, budgeting, and the ability to drive clinic performance while upholding safety and