Vetco Operations Leaders AA-B

Petco Animal Supplies, Inc.; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Vetco Operations Leader in Sacramento to drive daily hub operations, align with store partners, and deliver high-quality patient care and exceptional customer service while managing costs and revenue.

The role involves leading paraprofessionals, coordinating scheduling, clinic partnerships, and ensuring OSHA standards are upheld within the hub environment.

Responsibilities

• Oversees daily operation and manages all aspects to meet sales and profitability projections.
• Completes accounting, inventory management, and payroll paperwork accurately and on time.
• Keeps expenses within budgeted levels.
• Engages customers and educates them on pet care, coaching partners to do the same.
• Leads Vetco paraprofessionals to drive operational excellence and maintain positive relationships with veterinarians.

Job description

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

Our Mission:

The health and wellness company committed to improving the lives of pets, pet parents, and Petco partners.

Our Commitments:

We always put pets first- we rally around the belief that if it's good for pets, it's good for business.

We raise the bar- We catalyze the entire pet industry by combining passion and expertise, pioneering and trailblazing new standards in care.

We build communities- We bring together a community of pets and pet parents to deepen connections and celebrate the love between us.

We deliver 360 solutions- We are the constant partner to pet and pet parents, delivering connected, personalized solutions that are accessible in one place.

We fight for every pet- We strive to make health and wellness accessible for all pets, no matter their situation.

Position Purpose:

The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub. The Vetco Operations Leader will also partner with our retail store partners to provide an efficient and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Vetco Operations Leader represents the mission and values of Petco to all partners and guests. The Vetco Operations Leader coordinates the overall operations of their hub in partnership with store support resources and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.

Essential Job Functions

The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Vetco Operations Leader must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
• Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
• Ensure all expenses are maintained within budgeted levels.
• Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same.
• Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
• Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
• Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business.
• Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco's punctuality and attendance policy.
• Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment.
• Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
• Maintain OSHA standards, uphold and enforce all policies of Petco.
• Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations.
• Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support.
• Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
• Participate and present material on clinics to store leadership partners.
• Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics.

Other Duties and Responsibilities

• Patient care always comes first.
• Any issues with guest or hub partners are dealt with and resolved as they occur, or as soon as is possible.
• Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.
• Collaborate with store support resources, Petco store personnel, and