Client Service Representative

NVA Equine; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) with company match

Paid time off

Continuing education opportunities

Paid holidays

Supportive, collaborative team culture

Job summary

All City Pet Care Veterinary Emergency Hospital is seeking a compassionate, organized Veterinary Receptionist to join our Client Care Team. This role focuses on delivering exceptional client experiences while supporting both general practice and 24/7 emergency services.

The ideal candidate is professional, organized, and calm under pressure, with a strong customer service background and the ability to multitask in a fast-paced veterinary setting.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Veterinary or medical experience is a plus but not required.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, compassionate, and team-oriented attitude.
• Ability to handle emotional conversations with empathy and professionalism.

Responsibilities

• Welcome clients and patients with professionalism and compassion.
• Answer phones and assist clients with questions and concerns.
• Schedule appointments and manage client information.
• Assist with patient check-in and check-out processes.
• Process payments and prepare accurate estimates.
• Communicate effectively with doctors, technicians, and hospital staff.
• Maintain accurate client and patient records.
• Provide exceptional customer service during routine and emergency visits.
• Help maintain an organized and professional reception area.

Skills

Customer service

Communication

Organizational skills

Multitasking

Empathy

Teamwork

Education

High school diploma or equivalent

Job description

Client Services Representative – Join Our Client Care Team

Compensation is competitive and based on experience and qualifications. We recognize team members who are committed to providing exceptional service and compassionate care.

Join Our Team

All City Pet Care Veterinary Emergency Hospital is seeking a compassionate, organized, and dependable Veterinary Receptionist to join our Client Care Team.

Our reception team plays an essential role in creating a welcoming and professional experience for clients while supporting both our general practice and emergency hospital teams. This position is ideal for someone who enjoys helping people, loves animals, and thrives in a fast-paced veterinary environment.

About All City Pet Care Veterinary Emergency Hospital

For more than 25 years, All City Pet Care Veterinary Emergency Hospital has been a trusted resource for veterinary care in our community. We are proud to be an AAHA-accredited hospital, reflecting our commitment to high standards in patient care, safety, and medical excellence.

Our team provides comprehensive veterinary care and 24/7 emergency services, giving our employees the opportunity to work alongside experienced veterinary professionals in a collaborative and supportive environment.

What We OfferFull-Time Team Member Benefits Include:

• Competitive compensation based on experience and qualifications
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Continuing education opportunities
• Paid holidays
• Supportive, collaborative team culture

Part-Time Team Member Benefits Include:

• Competitive compensation based on experience and qualifications
• 401(k) eligibility
• Supportive, collaborative team culture

Position Summary

Veterinary Receptionists are often the first and last point of contact for our clients and play a vital role in delivering an exceptional customer experience.

The ideal candidate is professional, compassionate, organized, and able to remain calm while assisting clients during both routine visits and stressful emergency situations.

Responsibilities

• Welcome clients and patients with professionalism and compassion
• Answer phones and assist clients with questions and concerns
• Schedule appointments and manage client information
• Assist with patient check-in and check-out processes
• Process payments and prepare accurate estimates
• Communicate effectively with doctors, technicians, and hospital staff
• Maintain accurate client and patient records
• Provide exceptional customer service during routine and emergency visits
• Help maintain an organized and professional reception area

Qualifications

• High school diploma or equivalent preferred
• Customer service experience preferred
• Veterinary or medical experience is a plus but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional, compassionate, and team-oriented attitude
• Ability to handle emotional conversations with empathy and professionalism

Schedule

We are hiring for full-time and part-time opportunities. Our hospital operates 24 hours a day, 7 days a week, and candidates must have availability for flexible scheduling, including evenings, weekends, and holidays as needed.

If you are looking for a rewarding opportunity where you can make a difference for pets, their families, and the veterinary team around you, we would love to meet you.

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We'll also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.