Client Services Representative

National Veterinary Associates; San Jose (CA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits Package

Flexible Hours

Supportive Team

Training & Development

Pet Perks

Job summary

National Veterinary Associates is seeking a friendly Veterinary Receptionist to greet clients and their pets, manage appointments, and assist with records and payments in a fast-paced clinic environment.

You will work with a dedicated veterinary team to ensure smooth operations, deliver excellent customer service, and provide information on services and care instructions. A passion for animals and people is essential.

Qualifications

• Exceptional communication skills and empathetic attitude.
• Customer service experience in veterinary/medical setting preferred.
• Organized and detail-oriented; multitasking essential.
• Team player who collaborates with clinicians.
• Passion for animals and people.

Responsibilities

• Greet clients and their pets with warmth and compassion, creating a welcoming environment.
• Manage phone calls, schedule appointments, and check-in/check-out clients.
• Assist with patient records, update information, and process payments.
• Maintain a clean and organized front desk and waiting area.
• Work closely with our veterinary team to ensure smooth clinic operations.
• Provide clients with information regarding services, treatments, and care instructions.

Skills

Communication skills

Customer service experience

Organized & detail-oriented

Team player

Passion for animals & people

Job description

Join Our Veterinary Team as a Receptionist!

Are you a friendly, organized, and compassionate individual with a love for animals? Do you enjoy helping people and providing excellent customer service in a fast-paced environment? If so, we have the perfect opportunity for you!

Position: Veterinary Receptionist
Full-Time

Why Work With Us?

• Competitive Pay: Enjoy a competitive salary with room for growth and performance-based bonuses!
• Comprehensive Benefits Package: Health, dental, vision, and 401(k) with company match to ensure your health and future are well taken care of.
• Flexible Hours: We understand the importance of work-life balance—let’s find a schedule that works for you.
• Supportive Team: Be part of a team that values collaboration, respect, and communication. You’ll work with passionate people who are committed to providing excellent care.
• Training & Development: We believe in professional growth. Receive ongoing training and career advancement opportunities to help you reach your full potential.
• Pet Perks: Enjoy discounts on veterinary care and products for your own furry friends!

What We’re Looking For:

• Exceptional Communication Skills: You’ll be the first point of contact for clients, so a friendly, professional, and empathetic attitude is essential.
• Customer Service Experience: Experience in customer service or front desk roles is preferred, ideally in a veterinary or medical setting.
• Organized & Detail-Oriented: You’ll juggle appointments, phone calls, and records—organization and multitasking are key!
• Team Player: You’ll work alongside a dedicated team of veterinary professionals, so collaboration and a positive attitude are crucial.
• Passion for Animals & People: A love for animals and the desire to help pet owners is at the heart of what we do.

What You’ll Do:

• Greet clients and their pets with warmth and compassion, creating a welcoming environment.
• Manage phone calls, schedule appointments, and check-in/check-out clients.
• Assist with patient records, update information, and process payments.
• Maintain a clean and organized front desk and waiting area.
• Work closely with our veterinary team to ensure smooth clinic operations.
• Provide clients with information regarding services, treatments, and care instructions.

Are You Ready to Make a Difference? If you have the skills to provide outstanding customer service and are passionate about making a positive impact on both pets and their owners, we want to hear from you!

Join Our Veterinary Team as a Receptionist!

Are you a friendly, organized, and compassionate individual with a love for animals? Do you enjoy helping people and providing excellent customer service in a fast-paced environment? If so, we have the perfect opportunity for you!

Position: Veterinary Receptionist
Full-Time

Why Work With Us?

• Competitive Pay: Enjoy a competitive salary with room for growth and performance-based bonuses!
• Comprehensive Benefits Package: Health, dental, vision, and 401(k) with company match to ensure your health and future are well taken care of.
• Flexible Hours: We understand the importance of work-life balance—let’s find a schedule that works for you.
• Supportive Team: Be part of a team that values collaboration, respect, and communication. You’ll work with passionate people who are committed to providing excellent care.
• Training & Development: We believe in professional growth. Receive ongoing training and career advancement opportunities to help you reach your full potential.
• Pet Perks: Enjoy discounts on veterinary care and products for your own furry friends!

What We’re Looking For:

• Exceptional Communication Skills: You’ll be the first point of contact for clients, so a friendly, professional, and empathetic attitude is essential.
• Customer Service Experience: Experience in customer service or front desk roles is preferred, ideally in a veterinary or medical setting.
• Organized & Detail-Oriented: You’ll juggle appointments, phone calls, and records—organization and multitasking are key!
• Team Player: You’ll work alongside a dedicated team of veterinary professionals, so collaboration and a positive attitude are crucial.
• Passion for Animals & People: A love for animals and the desire to help pet owners is at the heart of what we do.

What You’ll Do:

• Greet clients and their pets with warmth and compassion, creating a welcoming environment.
• Manage phone calls, schedule appointments, and check-in/check-out clients.
• Assist with patient records, update information, and process payments.
• Maintain a clean and organized front desk and waiting area.
• Work closely with our veterinary team to ensure smooth clinic operations.
• Provide clients with information regarding services, treatments, and care instructions.

Are You Ready to Make a Difference? If you have the skills to provide outstanding customer service and are passionate about making a positive impact on both pets and their owners, we want to hear from you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

We may also contact you via text message from an identified NVA representative for recruiting-related communication

All job opportunities and applications are hosted on our official careers site: careers.nva.com

There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.