Vet Client Care Specialist — Growth, Perks & Impact

Eye-Care-For-Animals-Bestgate; Bestgate Terrace (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Backup childcare

Free CE courses

Pet discounts

Student loan support tools

Job summary

Eye Care for Animals Bestgate, a Thrive Pet Healthcare partner, is seeking a friendly Veterinary Client Service Representative to join our Annapolis clinic. You will welcome clients and pets, manage appointments, and support a compassionate team dedicated to outstanding client care.

The ideal candidate loves animals, communicates clearly, and stays calm in a fast-paced environment. Veterinary experience is preferred, and we value empathy, reliability, and a positive attitude.

Qualifications

• A genuine love for pets and the people who care for them.
• Veterinary medicine experience is highly preferred.
• Excellent communication skills and emotional intelligence.
• Dependable, punctual, and consistently positive attitude.
• Ability to stay calm, composed, and solution-focused in a fast-paced environment.
• Commitment to creating a welcoming, professional, and caring client experience.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment

Skills

Customer service

Communication

Empathy

Punctuality

Teamwork

Job description

Eye Care for Animals Bestgate, a Thrive Pet Healthcare partner, is seeking a friendly Veterinary Client Service Representative to join our Annapolis clinic. You will welcome clients and pets, manage appointments, and support a compassionate team dedicated to outstanding client care.

The ideal candidate loves animals, communicates clearly, and stays calm in a fast-paced environment. Veterinary experience is preferred, and we value empathy, reliability, and a positive attitude.