Verifications Representative

Henry Schein, Inc.; United States; Hybrid; USD 38,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401K Plan with Company Match

PTO or Sick Leave

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Job summary

Henry Schein is seeking a Verifications Representative to support the processing of prescription product orders by validating licensing information for compliance with federal and state regulations. You will partner with customers, sales, and internal teams to facilitate account setup, order processing, and maintenance of licensing records.

The ideal candidate will verify licensing documents, activate new accounts, and help identify potentially fraudulent orders while maintaining high levels of

Qualifications

• Experience verifying licensing documentation to release orders.
• Experience updating customer accounts and licensure details for compliance.
• Ability to identify potentially fraudulent orders and communicate findings.

Responsibilities

• Verify Federal/State licensing to release prescription orders.
• Contact customers by email/phone to verify information as needed.
• Review and activate new customer accounts; communicate with internal teams as required.
• Document and update licensure information to ensure regulatory compliance.
• Collaborate with Sales and other divisions on customer orders.

Skills

Telephone etiquette

Dispute resolution

Computer skills

Licensure documentation

Education

General education

Job description

JOB OVERVIEW:

The Verifications Representative plays a key role in supporting the processing of prescription product orders by ensuring customer licensing information is accurate, complete, and compliant with applicable federal and state regulations. This position partners with customers, sales, and internal teams to facilitate account setup, support order processing, and help maintain the integrity of licensing and customer account records.

KEY RESPONSIBILITIES:

Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products. Contact customers via email and phone to verify additional information as needed. Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed. Document and update customer license information to ensure regulatory compliance. Interact with Sales team and other internal divisions regarding customer orders for prescription products. Participate in special projects and perform other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

Very good telephone etiquette and effective dispute resolution. General computer skills and ability to learn applicable computer systems. Ability to clearly document details of customer licensure information

GENERAL SKILLS & COMPETENCIES:

Good time management skills and the ability to prioritize work. Very good attention to detail and accuracy. Customer service oriented. Very good interpersonal communication skills. Very good written and verbal communication skills. Ability to maintain confidential and highly sensitive information. Ability to work in a team environment. Ability to multi-task.

WORK EXPERIENCE:

Typically 1 or more years of related experience.

PREFERRED EDUCATION:

General education, vocational training and/or on-the-job training.

TRAVEL/ PHYSICAL DEMANDS:

Office environment. No special physical demands required.

EMPLOYMENT TYPE & BENEFITS

The posted range for this position is $37,735 - $58,962 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. At the time of this posting, this position is eligible for a incentive not reflected in the posted range subject to the achievement of the plan. Other benefits available include:

• Medical, Dental, and Vision Coverage
• 401K Plan with Company Match
• PTO [or sick leave if applicable]
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program and Volunteer Opportunities

COMPANY CULTURE & VALUES

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]

WORK ARRANGEMENTS

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.