Verification Services Specialist I

InCheck; Wauwatosa (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

InCheck is seeking a Verification Services Specialist I to perform employment, education, and credential verifications for pre-employment screenings. You will use phone, email, fax, and online systems to gather information and produce accurate, timely reports.

The role emphasizes compliance with FCRA, data accuracy, and strong customer service. Candidates should have a high school diploma and 1–4 years in a service environment, with excellent typing and Microsoft Office skills.

Qualifications

• High School Diploma and 1–4 years of related experience or training.
• Customer service experience is preferred.
• Ability to enter data accurately and maintain confidentiality.

Responsibilities

• Communicates with employers, schools, state boards, and verification sources via phone, fax, email, and mail.
• Maintains and uses internal and external databases to support verification processes.
• Manages report workflows and prioritizes activities to meet service levels.
• Reviews reports for accuracy, completeness, and grammar before closing.
• Delivers high-quality customer service while ensuring compliance with PBSA standards.

Skills

Typing 50+ WPM

Microsoft Office

Outlook

Verbal & written communication

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Position SummaryInCheck's Verification Services Specialists provide quality of service, ensure efficient turnaround time and report completion, and are responsible for using telephone, email, fax, and mail to communicate with employers, schools, state boards, and online databases to verify current and previous employment, education, professional licenses, certifications and references for our clients as part of their pre-employment screening process. The Verification Services Specialist I reports to the Verification Services Manager.Job Duties & ResponsibilitiesMaintains compliance with FCRA requirements, employment and reference verification regulations, consumer information disclosure guidelines, and organizational policies and standards while performing verification and background screening activities.Maintains and utilizes internal and external database applications to support verification processes.Manages assigned report workflows and prioritizes activities to meet service level expectations.Conducts employment, education, credential, and professional reference verifications through outbound and inbound communication with verification sources via phone, fax, email, and other available technologies.Reviews internal databases, report notes, and prior verification attempts to determine report status and appropriate next steps.Documents research activities, verification results, and actions taken in a clear and detailed manner.Communicates with clients and verification sources to ensure accurate, timely, and high-quality report completion.Reviews completed reports for accuracy, completeness, and grammatical correctness before closing.Meets established productivity, turnaround time, and quality performance standards.Applies PBSA accreditation standards and industry best practices to all job responsibilities.Delivers exceptional customer service while maintaining quality and compliance standards.Other duties as assigned.Knowledge, Skills, and AbilitiesProficient in data entry with a typing speed of 50+ WPM and working knowledge of Microsoft Office and Outlook.Strong verbal and written communication skills, with the ability to interact professionally and effectively with applicants, clients, and verification sources by phone and in person.Ability to manage multiple priorities, organize workflow, work independently, and complete routine administrative tasks accurately and efficiently.Ability to maintain confidentiality and safeguard sensitive applicant information in accordance with company policies and procedures.Strong customer service skills with the ability to build positive working relationships and deliver high-quality customer experience.Ability to frequently use a computer, keyboard, and telephone and work additional hours, including overtime, as business needs require.TravelNo travel is regularly expected for this position.Supervisory ResponsibilityThis position has no direct report management responsibilities.High School Diploma and 1-4 years of related experience and/or training; or equivalent combination of education and experience.Experience in a customer service focused setting such as a professional services firm, employment screening or staffing agency preferred.Customer service and data entry experience preferred.