Verification Specialist II, Criminal Operations

Certified Credit Reporting, Inc.; Town of Texas (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Medical Coverage

401(k) Retirement Plan

Dental Coverage

Vision Coverage

Telemedicine / Virtual Visits

Employee Assistance Program (EAP)

Job summary

A leading verification company based in Wisconsin is looking for a Verification Specialist II to support criminal background screening operations. The role involves processing social security traces, verifying criminal records, and ensuring timely task completion. Candidates should have experience in data entry and customer service, along with strong communication skills. This position offers generous paid time off and various medical benefits.

Qualifications

• 1-2 years of experience in criminal background screening or related fields.
• Experience handling confidential information and following FCRA regulations.
• Ability to type at least 45 WPM accurately.

Responsibilities

• Process social security traces and assign to vendors.
• Input required counties from social security traces into the system.
• Complete assigned verifications within expected timeframes.

Skills

Data entry

Attention to detail

Verbal and written communication

Education

Associate or bachelor's degree preferred

High school diploma or equivalent required

Tools

Microsoft Excel

Microsoft Word

Job description

The Verification Specialist II, Criminal Operations supports the day-to-day processing of criminal background screening tasks at Americhek. Responsibilities include assisting with social security traces, criminal record searches, motor vehicle reports, and providing occasional support across other verification channels as needed. This role works under the guidance of the operations team and interacts with vendors to help ensure accurate and timely completion of assigned tasks.

Responsibilities

• Social Security Traces: Process social security traces promptly and assign to vendors as directed. Add counties per client instructions and ensure basic accuracy of submitted data.
• Criminal Verifications: Input required counties, districts, and jurisdictions from social security traces or client requests into the system. Confirm that all names and regions are included based on provided guidelines.
• Turnaround Monitoring: Complete assigned verifications with attention to detail and within expected timeframes. Flag any delays to the appropriate team lead.
• Vendor Follow-Up: Assist with following up on vendor delays, particularly for searches pending beyond 72 hours. Communicate updates to the internal team as needed.
• Issue Escalation: Report any inconsistencies, incomplete results, or discrepancies to the operations team or supervisor for review and resolution.
• Cross-Functional Support: Provide occasional support with incoming phone calls or other verification areas during peak volume or team coverage needs.

• Associate or bachelor's degree preferred; high school diploma or equivalent required.
• 1–2 years of experience in criminal background screening including but not limited to: data entry, administrative operations, or customer service (preferably B2B)
• Experience handling confidential information and following industry regulations such as the FCRA
• Strong verbal and written communication skills with the ability to handle escalations professionally
• Proven attention to detail, critical thinking, and problem-solving ability
• Ability to type at least 45 WPM accurately and use Microsoft Excel, Word, and other office tools
• Comfortable using standard office equipment (e.g., computer, scanner, multi-line phone).
• Highly organized, self-motivated, and able to manage time effectively in a fast-paced, remote work environment
• Collaborate with team members and maintain a positive, solutions-oriented attitude.

• Generous Paid Time Off (PTO)
• Medical Coverage
• 401(k) Retirement Plan
• Dental Coverage
• Vision Coverage
• Telemedicine / Virtual Visits
• Basic Life and AD&D Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• UnitedHealthcare Wellness Resources and Rewards