Venue Technology Assistant - Xfinity Center

Legends Hospitality, LLC; Massachusetts; On-site; USD 20,457 - 29,136; Full time

Job summary

Legends Hospitality, LLC in Massachusetts is seeking a dedicated support technician to provide level 1 & 2 support for point-of-sale systems, ensuring operational excellence during events. You will diagnose hardware failures, initiate improvements, and conduct venue walk-throughs.

The ideal candidate possesses strong analytical skills, effective communication, and the ability to adapt quickly to changing environments. A strong knowledge of Microsoft applications is also required.

This role requires the ability to lift 50 lbs and be active during long events.

Qualifications

• Proven ability to complete multiple tasks efficiently.
• Adaptable to changes in the work environment.
• Capable of lifting at least 50 lbs.

Responsibilities

• Provide level 1 & 2 support to point-of-sale systems.
• Conduct venue walk-throughs to ensure system operationality.
• Diagnose and replace defective hardware.

Skills

Analytical and problem-solving skills

Verbal communication skills

Written communication skills

Organizational skills

Tools

Microsoft Office

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalating when necessary
• Initiate and implement improvements to areas of responsibility
• Conduct venue walk-throughs to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnose software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adhere to all standards and practices

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Pay Rate

$18 per hour

Safety

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job-specific safety training.

Equal Opportunity Employer

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.