Venue Rentals & Visitor Services Coordinator

University of Georgia; Athens (GA); On-site; USD 37,000 - 45,000; Full time

Job summary

The University of Georgia’s State Botanic Garden seeks a Visitor Services Customer Service Coordinator to oversee rental venues, scheduling, and visitor services events, reporting to the Visitor Services Assistant Director.

This full-time role requires a high school diploma and two years of related experience, with strong customer service, organization, and communication skills; evening and weekend hours are included.

Qualifications

• High school diploma or equivalent and 2 years of related experience.
• Knowledge of customer service principles and practices.
• Knowledge of venue rental operations and event logistics.
• Ability to coordinate schedules, bookings, and event activities.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to train and support staff and event personnel.
• Proficiency with Microsoft Office; familiarity with CRM systems preferred.

Responsibilities

• Coordinate scheduling of rentals, rental tours and visitor services events.
• Train and support Event Staff; fill in when gaps occur.
• Respond to phone and email inquiries about date availability, pricing, and scheduling.
• Implement rental tours and assist with rental and event logistics.
• Collaborate with the Visitor Services Manager and Special Events Manager.
• Arrange venue setup, signage, and materials for rentals and events.
• Occasionally work evenings and weekends; cover vacancies as needed.

Skills

Customer service

Venue rental operations

Event logistics

Schedule coordination

Organizational skills

Written and verbal communication

Staff training support

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

The University of Georgia’s State Botanic Garden seeks a Visitor Services Customer Service Coordinator to oversee rental venues, scheduling, and visitor services events, reporting to the Visitor Services Assistant Director.

This full-time role requires a high school diploma and two years of related experience, with strong customer service, organization, and communication skills; evening and weekend hours are included.