Guest Experience Coordinator - PART TIME

The University of Georgia; Athens (GA); On-site; USD 14,000 - 19,000; Part time

Job summary

The University of Georgia is seeking a friendly Guest Experience Coordinator to support the Coastal Botanical Gardens in Savannah. This part-time role (19 hours weekly) focuses on delivering exceptional visitor service, answering questions, and guiding guests through exhibits and events.

As a front-line representative, you will share accurate information, assist with special projects, and help ensure a welcoming garden experience, including evenings and weekend coverage.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to work evenings/weekends.

Responsibilities

• Greets and welcomes guests and provides information about facilities, events, and exhibits.
• Monitors guest feedback and recommends improvements to management.
• Responds promptly to inquiries and concerns to ensure guests feel valued.

Skills

Acts with Integrity

Serves Others

Communication

Learning

Education

High school diploma or equivalent

Job description

Posting Number:

S15712P

Working Title:

Guest Experience Coordinator - PART TIME

Department:

CAES-Coastal Botanical Gardens

About the University of Georgia:

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type:

External

Employment Type:

Employee

Benefits Eligibility:

Non-Benefits Eligible

Full/Part time:

Part Time

Additional Schedule Information:

Part-Time, 19 hours weekly, Weekday, Evening and Weekend work required.

Advertised Salary:

$16,153, Commensurate with Experience

Posting Date:

09/04/2026

Open until filled:

Yes

Proposed Starting Date:

10/25/2026

Location of Vacancy:

Savannah Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement:

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification Title:

Customer Service Rep I

FLSA:

Non-Exempt

FTE:

0.475

Minimum Qualifications:

High school diploma or equivalent

Position Summary:

The Guest Experience Coordinator-Part-Time, is responsible for providing exceptional customer service to all visitors and enhancing the overall guest experience while visiting the garden. This incumbent serves as a source of accurate information about all aspects of the Gardens’ experience.

Knowledge, Skills, Abilities and/or Competencies:

• Acts with Integrity
• Serves Others
• Communication
• Learning

Physical Demands:

• The majority of work is performed indoors but there are outdoor aspects to the job which may be performed during inclement weather.
• The work can entail standing for long periods of time with daily walking and/or driving a golf cart.
• Driving as needed to perform job duties.

Is driving a responsibility of this position?:

Yes

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

Yes

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

No

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities:

• Greets and welcomes guests as they arrive at the Garden and provides them with information about the garden’s facilities, events, and exhibits.
• Monitors guest feedback and makes recommendations to the management team on ways to improve the guest experience.
• Responds to guest inquiries and complaints promptly and effectively, ensuring that guests feel valued and heard.
• Brings questions or issues to the attention of management in a timely and appropriate manner, and shares customer feedback with management.
• Plays a key role in special projects, major events, and cross departmental initiatives with a significant guest experience component
• Supports the Event Coordinator as needed.

Percentage of time:

45

Duties/Responsibilities:

• Organizes and monitors the lobby to ensure it is presentable and engaging. Stocks marketing materials as needed.
• Stocking and pricing gift shop inventory.
• Reconcile Inventory

Percentage of time:

30

Duties/Responsibilities:

• Assist customers with purchases
• Assists with the creation and delivery of marketing materials across all content formats: print collateral, signage, website and social media.
• Maintain guest resources such as maps and self-guided brochures.

Percentage of time:

25

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Kahlitah Greene

Recruitment Contact Email:

[e-mail]