Guest Experience Coordinator - PART TIME

University of Georgia; Athens (GA); On-site; USD 16,000 - 17,000; Part time

Job summary

University of Georgia in Savannah area is hiring a Guest Experience Coordinator (Part-Time) to provide exceptional customer service to visitors and enhance the guest experience at the Coastal Botanical Gardens. The role requires clear information delivery, prompt responses to inquiries, and collaboration on events and cross-department initiatives.

The position is part-time (19 hours per week) with weekday, evening, and weekend availability; involves indoor and some outdoor work, and may include

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and communication skills.
• Ability to learn and share information about the Gardens.

Responsibilities

• Greets guests and provides information about facilities, events, and exhibits.
• Monitors guest feedback and suggests improvements to management.
• Responds promptly to inquiries and resolves complaints.
• Escalates issues to management with timely, appropriate follow-up.
• Assists with special events and cross-department projects involving guest experience.
• Supports the Event Coordinator as needed.
• Organizes and maintains a presentable lobby and stocks marketing materials.
• Assists with gift shop inventory stocking and pricing.
• Maintains guest resources such as maps and self-guided brochures.

Skills

Acts with Integrity

Serves Others

Communication

Learning

Education

High school diploma or equivalent

Job description

Posting Details

Posting Number: S15712P

Working Title: Guest Experience Coordinator - PART TIME

Department: CAES-Coastal Botanical Gardens

About the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduate and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type: External

Benefits Eligibility: Non-Benefits Eligible

Full/Part time: Part Time

Additional Schedule Information: Part-Time, 19 hours weekly, Weekday, Evening and Weekend work required.

Advertised Salary: $16,153, Commensurate with Experience

Posting Date: 09/04/2026

Open until filled: Yes

Proposed Starting Date: 10/25/2026

Location of Vacancy: Savannah Area

EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title: Customer Service Rep I

FLSA: Non-Exempt

FTE: 0.475

Minimum Qualifications: High school diploma or equivalent

Position Summary

The Guest Experience Coordinator-Part-Time, is responsible for providing exceptional customer service to all visitors and enhancing the overall guest experience while visiting the garden. This incumbent serves as a source of accurate information about all aspects of the Gardens' experience.

Knowledge, Skills, Abilities and/or Competencies

• Acts with Integrity
• Serves Others
• Communication
• Learning

Physical Demands

• The majority of work is performed indoors but there are outdoor aspects to the job which may be performed during inclement weather.
• The work can entail standing for long periods of time with daily walking and/or driving a golf cart.
• Driving as needed to perform job duties.

Other Job Details

Is driving a responsibility of this position? Yes

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? Yes

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties / Responsibilities

• Greets and welcomes guests as they arrive at the Garden and provides them with information about the garden's facilities, events, and exhibits.
• Monitors guest feedback and makes recommendations to the management team on ways to improve the guest experience.
• Responds to guest inquiries and complaints promptly and effectively, ensuring that guests feel valued and heard.
• Brings questions or issues to the attention of management in a timely and appropriate manner, and shares customer feedback with management.
• Plays a key role in special projects, major events, and cross departmental initiatives with a significant guest experience component
• Supports the Event Coordinator as needed.

• Organizes and monitors the lobby to ensure it is presentable and engaging. Stocks marketing materials as needed.
• Stocking and pricing gift shop inventory.
• Reconcile Inventory

• Assist customers with purchases
• Assists with the creation and delivery of marketing materials across all content formats: print collateral, signage, website and social media.
• Maintain guest resources such as maps and self-guided brochures.