Visitor Services Customer Service Coordinator

Ugajobsearch; Athens (GA); Presencial; USD 37.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

TRS retirement plan

Benefits eligible

Descripción de la vacante

University of Georgia Botanic Garden is seeking a Visitor Services Customer Service Coordinator in Athens, GA. The role focuses on coordinating rentals, tours, and visitor services events, working closely with the Visitor Services Manager and Special Events Manager to ensure smooth operations.

The position requires strong customer service, organizational skills, attention to detail, and the ability to work evenings and weekends as needed.

Formación

• Knowledge of customer service principles.
• Knowledge of venue rental operations and event logistics.
• Ability to coordinate schedules, bookings, and event activities.

Responsabilidades

• Coordinating Customer Service tasks around scheduling and rentals logistics of SBG rental business.
• Respond to and follow up with email and phone inquiries within one business day.
• Schedule client rental tours and implement rental tours with interested clients.
• Assist with Rental & Special Event Logistics including venue setup and signage.

Conocimientos

Customer service

Event coordination

Organizational skills

Communication

Staff training

CRM familiarity

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Visitor Services Customer Service Coordinator

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Posting Details

Posting Details Posting Number S15989P Working Title Visitor Services Customer Service Coordinator Department PSO-State Botanic Garden of GA About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department College/Unit/Department website https://botgarden.uga.edu/ Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information 40 hours a week
Sunday-Thursday Advertised Salary $41,000 Posting Date 10/29/2026 Open until filled Yes Closing Date Proposed Starting Date 12/14/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( [e-mail] ). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 .

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom . Position Information Classification Title Program Assistant II FLSA Non-Exempt FTE 1.00 Minimum Qualifications High school diploma or equivalent and 2 years of related experience Preferred Qualifications Position Summary Coordinate customer service related to Visitor Services that includes rental venues, rental implementation and rental bookings at the State Botanical Garden of Georgia. Job duties include coordinating the scheduling of rentals, rental tours and visitor services events. This position works closely with the Visitor Services Manager and collaborates closely with the Special Events Manager on rental and event planning and implementation. Some of the responsibilities on implementation of rentals include; venue set up, ensure signage is printed and in place, assist with training of Event Staff, and filling in when there are Event Staff gaps. The position also is responsible for responding to phone and email inquiries about date availability, pricing, and scheduling as well as implementing rental tours. This position reports to the Visitor Services Assistant Director. Knowledge, Skills, Abilities and/or Competencies

• Knowledge of customer service principles and practices.
• Knowledge of venue rental operations and event logistics.
• Ability to coordinate schedules, bookings, and event activities.
• Strong organizational skills and attention to detail.
• Ability to resolve customer concerns and scheduling conflicts professionally.
• Effective written and verbal communication skills.
• Ability to train and support staff and event personnel.
• Proficiency with Microsoft Office applications; familiarity with CRM systems preferred.
• Ability to manage multiple priorities and work collaboratively.
• Ability to work a flexible schedule, including evenings and weekends as needed.

Physical Demands Driving
Ability to lift 15+ pounds Is driving a responsibility of this position? Yes Is this a Position of Trust? No Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities Duties/Responsibilities Coordinating Customer Service tasks around scheduling, and rentals logistics of SBG rental business.
This includes coordinating the scheduling, troubleshooting, setting up and implementing rental tours and responding to customer inquiries around SBG Visitor Services and venue Rentals including:

• Respond to and follow up with email and phone inquiries within one business day.
• Forward inquiries to supervisor when necessary.
• Schedule client rental tours.
• Implement rental tours with interested clients
• Between September and Early January provide WWL customer service phone and email
• responses with ticket holders

Percentage of time 50 Duties/Responsibilities Assist with Rental & Special Event Logistics

• Implement Venue set up including coordinating all linen and table & chair inventories.
• Participate in weekly rental review meeting to inform on scheduling and logistics.
• Coordinate signage and make sure it is printed and properly placed for each rental and event.
• Fill in on Event Staff position when there are gaps (includes working evenings and/or weekends).
• Fill in to initiate wedding rehearsals when the Visitor Services Manager is not available.
• Fill in on coordinating Vendor deliveries when the Visitor Services Manager is not available

Percentage of time 40 Duties/Responsibilities Training & Development responsibilities

• Coordinate the training of SBG staff on the use of Momentus scheduling.
• Implement the training of Event Staff in using Momentus for logistics tasks and event reporting.
• Implement the training of Event Staff in safe & security standards and event logistics
• implementation and reporting

Percentage of time 10

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Karen Lindsey Littlefield Recruitment Contact Email [e-mail] Recruitment Contact Phone [phone]

Posting Specific Questions

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Applicant Documents

Required Documents

Resume/CV

Cover Letter

Optional Documents