Venue Operations Assistant Manager – KCC

Radisson Plaza Hotel; Kalamazoo (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Greenleaf Hospitality Group is seeking a Venue Operations Assistant Manager - KCC in Kalamazoo, MI. You will lead daily event operations, coordinate staff and equipment, and act as the on-site point of contact for clients and venue personnel.

You will oversee pre-event planning, ensure safety compliance, and manage equipment readiness while addressing any operational challenges to deliver successful events.

Qualifications

• 3+ years in event technology, venue operations, hospitality, or live event production.
• Experience leading events or coordinating event operations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in fast-paced environments.
• Working knowledge of professional audiovisual systems and event technology.
• Demonstrated leadership and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Lead daily event operations including setup, execution, and teardown activities.
• Serve as an on-site point of contact for clients, presenters, and venue personnel.
• Conduct pre-event reviews and assist with operational planning.
• Coordinate equipment allocation and technical resource deployment.
• Monitor event execution and proactively address operational challenges.
• Ensure compliance with safety procedures and operational policies.
• Support inventory management, equipment readiness, and maintenance initiatives.
• Escalate technical, staffing, or customer service concerns as necessary.

Skills

Leadership

Event operations

Communication

Customer service

Multi-tasking

AV systems

Job description

Job Description Position Summary The Venue Operations Assistant Manager - KCC serves as the primary operational leader for daily Event Technology activities. Working closely with the Senior Event Technology Manager, this position oversees event execution, staffing coordination, equipment deployment, and operational logistics to ensure successful event delivery. This role is highly visible and customer-facing, requiring strong leadership, communication, and event management skills.

Key Responsibilities

• Lead daily event operations including setup, execution, and teardown activities.
• Serve as an on-site point of contact for clients, presenters, and venue personnel.
• Conduct pre-event reviews and assist with operational planning.
• Coordinate equipment allocation and technical resource deployment.
• Monitor event execution and proactively address operational challenges.
• Ensure compliance with safety procedures and operational policies.
• Support inventory management, equipment readiness, and maintenance initiatives.
• Escalate technical, staffing, or customer service concerns as necessary.

Qualifications

• 3+ years of experience in event technology, venue operations, hospitality, or live event production.
• Experience leading events or coordinating event operations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in fast-paced environments.
• Working knowledge of professional audiovisual systems and event technology.
• Demonstrated leadership and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

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