Venue Operations Assistant Manager – KCC

Radisson-Hotel-Group; Kalamazoo (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Radisson-Hotel-Group is seeking a Venue Operations Assistant Manager – KCC to lead daily event operations, coordinate staffing, and ensure smooth delivery of events. You will act as on-site contact for clients, presenters, and venue staff, overseeing setup, execution, and teardown.

With 3+ years in event technology or live production, you will manage equipment deployment, monitor safety and service quality, and escalate issues when needed.

Qualifications

• 3+ years of experience in event technology, venue operations, hospitality, or live event production.
• Experience leading events or coordinating event operations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in fast-paced environments.
• Working knowledge of professional audiovisual systems and event technology.
• Demonstrated leadership and decision-making abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Lead daily event operations including setup, execution, and teardown activities.
• Serve as an on-site point of contact for clients, presenters, and venue personnel.
• Conduct pre-event reviews and assist with operational planning.
• Coordinate equipment allocation and technical resource deployment.
• Monitor event execution and proactively address operational challenges.
• Ensure compliance with safety procedures and operational policies.
• Support inventory management, equipment readiness, and maintenance initiatives.
• Escalate technical, staffing, or customer service concerns as necessary.

Skills

Event technology

Staff coordination

Customer service

Leadership

Communication

Tools

AV systems

Job description

Job DescriptionPosition SummaryThe Venue Operations Assistant Manager – KCC serves as the primary operational leader for daily EventTechnology activities. Working closely with the Senior Event Technology Manager, this position oversees event execution, staffing coordination, equipmentdeployment, and operational logistics to ensure successful event delivery.This role is highly visible and customer-facing,requiring strong leadership, communication, and event management skills.Key Responsibilities Lead daily event operations including setup, execution, and teardown activities. Serve as an on-site point of contact for clients, presenters, and venue personnel. Conduct pre-event reviews and assist with operational planning. Coordinate equipment allocation and technical resource deployment. Monitor event execution and proactively address operational challenges. Ensure compliance with safety procedures and operational policies. Support inventory management, equipment readiness, and maintenance initiatives. Escalate technical, staffing, or customer service concerns as necessary.Qualifications 3+ years of experience in event technology, venue operations, hospitality, or live eventproduction. Experience leading events or coordinating event operations. Strong organizational, communication, and customer service skills. Ability to manage multiple priorities in fast-paced environments. Working knowledge of professional audiovisual systems and event technology. Demonstrated leadership and decision-making abilities. Ability to work flexible hours, including evenings, weekends, and holidays.