Assistant Manager, Venue & Guest Services

Clevelandfoundation; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Clevelandfoundation is seeking an Assistant Manager for Venue and Guest Services in Cleveland, Ohio. This role is responsible for ensuring operational excellence by coordinating logistics and resolving issues during events. The Assistant Manager will support day-to-day venue operations, manage the lifecycle of events, and maintain high-quality service standards. Candidates should possess experience in hospitality or venue operations, a relevant Bachelor's degree, and strong problem-solving and communication skills. The position will require collaboration with various teams and occasional travel.

Qualifications

• Minimum of 3–5 years of experience in hospitality, venue operations, or guest services.
• Strong understanding of event operations, guest experience standards, and facility coordination.
• Proficiency in Microsoft Office and comfort with web-based systems.

Responsibilities

• Support day-to-day venue and guest services operations.
• Manage the full lifecycle of internal and external events.
• Serve as a primary point of contact for event clients.

Skills

Problem-Solving

Communication

Judgment

Teamwork & Collaboration

Adaptability

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Description

The Assistant Manager, Venue and Guest Services position is responsible for ensuring operational excellence across venue services by proactively resolving issues, coordinating logistics, and maintaining strong relationships with clients, vendors, and internal stakeholders. With a deep understanding of building operations and event operations, the Assistant Manager is empowered to make decisions in real time, ensuring events are executed efficiently and in alignment with organizational standards. The role also supports continuous improvement of systems and processes related to event management, contributing to a well-coordinated, responsive, and high-performing guest services operation. The position reports to the Manager, Venue & Guest Services.

Requirements

Key Responsibilities

• Support day-to-day venue and guest services operations, ensuring readiness of spaces, resources, and services for meetings and events.
• Manage the full lifecycle of internal and external events, including intake of requests, client coordination, logistics planning, contract execution, on-site event management, and post-event billing and reconciliation.
• Serve as a primary point of contact for event clients, ensuring clear communication, alignment of expectations, and a high-quality end-to-end experience.
• Take ownership of on-the-ground issue resolution, proactively identifying and addressing service, facility, or event-related challenges with a solutions-oriented approach.
• Lead event execution on-site, ensuring seamless coordination across vendors, internal teams, and building operations while maintaining high service standards.
• Develop and apply a strong working knowledge of building systems, event operations, and organizational processes to support effective decision-making and troubleshooting.
• Support vendor coordination, including scheduling, communication, and oversight of service delivery to ensure quality and consistency.
• Partner with the Manager to enhance systems and processes for tracking event activity, contracts, invoicing, and operational performance.
• Act as a point of escalation for guest and operational issues, exercising sound judgment, accountability, and timely resolution.
• Collaborate cross-functionally with internal teams to support event planning, alignment, and execution.
• Provide day-to-day guidance and support to Guest Services team members as needed to maintain consistent service delivery.

Competencies & Behavioral Expectations

• Judgment
• Communication
• Teamwork & Collaboration
• Adaptability
• Problem‑Solving

Required Qualifications

• Bachelor’s degree required.
• Minimum of 3–5 years of experience in hospitality, venue operations, or guest services (hotel experience strongly preferred).
• Demonstrated ability to independently resolve issues and make decisions in a fast‑paced, service‑oriented environment.
• Strong understanding of event operations, guest experience standards, and facility coordination.
• Proven experience working in environments that require high levels of customer service, responsiveness, and professionalism.
• Ability to manage multiple priorities and adapt quickly to changing needs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and comfort with web‑based systems and operational tools.

Preferred Qualifications

• Experience supporting or supervising team members in a hospitality or venue setting.
• Familiarity with audio‑visual systems and event technology.
• Experience with vendor coordination and service‑level management.
• Knowledge of event tracking systems, reporting tools, or scheduling platforms.

Work Environment

• The role is office‑based, involving frequent interaction with executives, staff, and external partners.
• The position may require prolonged periods of sitting and standing as well as occasional lifting of light office supplies and materials.
• Occasionally extended hours to meet deadlines or support special events.
• Occasional travel may be required for meetings, events, or conferences.