Event Servicing & Operations Manager

Tishman Speyer Properties; United States; On-site; USD 75,000 - 88,000; Full time

Job summary

Tishman Speyer Properties is seeking an Event Servicing & Onsite Operations Manager responsible for overseeing events from planning through delivery. This role requires ensuring exceptional guest experiences while managing logistics and client expectations.

The ideal candidate will possess a Bachelor’s degree, 5+ years in event operations, and strong project management skills. Knowledge in commercial real estate and strong communication abilities are preferred. The position offers a salary range of $75,000–$88,000.

Qualifications

• 5+ years of experience in event operations or venue management.
• Proven experience managing complex events and multiple stakeholders.
• Strong project management skills and ability to handle logistics.

Responsibilities

• Manage onsite event operations and client relationships.
• Coordinate third-party vendors and ensure operational compliance.
• Lead staffing and performance evaluations during events.

Skills

Event management

Project management

Communication skills

Leadership

Education

Bachelor’s degree in hospitality management or related field

Tools

Event management software

Microsoft Office Suite

Job description

Event Servicing & Onsite Operations Manager

Summary of the Position: The Event Servicing & Onsite Operations Manager is responsible for overseeing the successful execution of events from planning through onsite delivery. This role serves as the primary operational lead, ensuring seamless coordination among clients, vendors, building operations, security, facilities, and event staff. The manager is accountable for delivering exceptional guest experiences while maintaining operational excellence, safety compliance, and service standards.

Key Responsibilities

Event Operations & Execution: Manage all onsite event operations, ensuring events are executed according to client expectations and organizational standards. Serve as the primary point of contact during events, addressing operational issues and implementing solutions in real time. Conduct pre‑event planning meetings, site walkthroughs, and post‑event debriefs. Develop and maintain detailed event run‑of‑shows, staffing plans, and operational schedules. Oversee event setup, breakdown, room turns, and venue readiness.

Client & Stakeholder Management: Build and maintain strong relationships with clients, tenants, sponsors, vendors, and internal stakeholders. Communicate event requirements and operational plans to all relevant departments. Ensure exceptional customer service throughout the event lifecycle. Manage client expectations and proactively resolve concerns.

Vendor & Contractor Coordination: Coordinate third‑party vendors, caterers, production teams, entertainment providers, and service contractors. Review vendor logistics, loading schedules, access requirements, and compliance documentation. Monitor vendor performance and adherence to venue policies and service standards. Negotiate and manage vendor agreements as required.

Facility & Operations Management: Partner with facilities, engineering, security, and building management teams to support event execution. Ensure venue spaces are maintained, properly equipped, and event ready. Monitor operational efficiency and identify opportunities for process improvement. Coordinate emergency response procedures and incident management when necessary.

Staffing & Team Leadership: Provide leadership and direction during events, ensuring accountability and service excellence. Conduct performance evaluations and support professional development initiatives. Foster a collaborative, customer‑focused team culture.

Safety, Compliance & Risk Management: Ensure compliance with all safety regulations, venue policies, and operational procedures. Develop and implement event‑specific safety plans and emergency protocols. Maintain required permits, insurance documentation, and compliance records. Conduct risk assessments and coordinate mitigation strategies.

Budget & Financial Management: Manage event‑related operational budgets and staffing expenses. Track costs and ensure events are delivered within approved budgets. Review invoices, vendor payments, and event reconciliation reports. Identify opportunities to improve operational efficiency and profitability.

Skills & Qualifications

Required: Bachelor’s degree in hospitality management, Event Management, Business Administration, or a related field, or equivalent experience. 5+ years of experience in event operations, venue management, hospitality, or related fields. Proven experience managing complex events and multiple stakeholders simultaneously. Strong project management and organizational skills. Excellent communication, leadership, and problem‑solving abilities. Proficiency with event management software and Microsoft Office Suite.

Preferred: Experience in commercial real estate, conference centers, hospitality venues, or large‑scale event environments. Knowledge of audiovisual, production, and event technology systems. Experience managing union and/or contract labor.

Key Competencies

Event Execution Excellence, Operational Planning & Logistics, Customer Service Orientation, Leadership & Team Development, Vendor Management, Budget Management, Crisis Management & Decision Making, Attention to Detail, Communication & Relationship Building, Adaptability in Fast‑Paced Environments.

Working Conditions

Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules. Ability to stand and walk for extended periods during events. Ability to lift and move event materials up to 25 pounds. Occasional travel may be required. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to exert well‑paced ability in limited space. Must be able to sit at a desk for extended periods as needed, with walking and standing required throughout the shift. Requires grasping, writing, standing, sitting, walking, repetitive motions, and visual and auditory acuity. Talking and hearing occur continuously while communicating with guests, supervisors, and team members. Vision requirements include near vision and depth perception. Requires manual dexterity to operate necessary equipment. Must be able to operate office equipment including computers, printers, phones, and related tools. Must be comfortable working in a high‑rise environment (60+ stories) and using elevators.

Success Measures

Event execution quality and client satisfaction scores. Operational efficiency and adherence to timelines. Budget performance and cost control. Safety and compliance outcomes. Stakeholder and vendor satisfaction. Team engagement and performance.

Base Salary

The base range for this role is $75,000–$88,000.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job‑related qualifications and without regard to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.