Venue Inquiry Specialist — Guide Couples to Tours

by Landmark; Plainfield (NJ); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A hospitality group is seeking an Event Inquiry Specialist in Plainfield, NJ, to guide clients in planning their events. The role requires strong phone communication skills, a background in customer service, and the ability to manage multiple inquiries. This position offers an opportunity to work from home during weekends and involves coordinating venue tours. If you're organized and enjoy helping clients, this could be a perfect fit.

Qualifications

• 2+ years of experience in customer service, phone-based communication, or scheduling.
• Strong phone presence; enjoys connecting with people.
• Quick learner who can switch conversations based on client needs.
• Comfortable managing multiple tasks in a fast-paced environment.
• Self-motivated and detail-oriented.

Responsibilities

• Respond to wedding and event inquiries via phone, email, and text.
• Understand clients' vision, preferences, and priorities.
• Schedule venue tours and recommend Landmark properties.
• Log communications and manage appointment schedules.
• Follow up on leads to ensure conversions.

Skills

Customer service

Phone communication

Scheduling

Rapport building

Quick learning

Tools

CRMs

Email platforms

Scheduling tools

Job description

A hospitality group is seeking an Event Inquiry Specialist in Plainfield, NJ, to guide clients in planning their events. The role requires strong phone communication skills, a background in customer service, and the ability to manage multiple inquiries. This position offers an opportunity to work from home during weekends and involves coordinating venue tours. If you're organized and enjoy helping clients, this could be a perfect fit.