Venue Connectivity GM — Live Event Network Leader

Telvero; Los Angeles (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Telvero is hiring on behalf of our client for a General Manager, Venue Connectivity Services to lead connectivity services supporting convention centers and live event venues throughout Southern California. You will oversee service delivery, operations, customer experience, and P&L performance while ensuring reliable wired and wireless connectivity during conventions, trade shows, and live events.

The role requires 12+ years in telecommunications or enterprise networking, strong leadership, and

Qualifications

• Bachelor's degree or equivalent experience.
• 12+ years in telecommunications, enterprise networking, venue technology, managed services, or event technology.
• Experience leading operational teams with P&L responsibility.
• Strong knowledge of enterprise Wi-Fi, wired networking, IP connectivity, and network service delivery.
• Proven experience managing customer-facing operations in fast-paced, high-pressure environments.

Responsibilities

• Lead day-to-day operations for venue connectivity services across assigned locations.
• Own P&L performance, budgeting, forecasting, and operational efficiency.
• Oversee event planning, network readiness, staffing, scheduling, and service delivery.
• Ensure accurate order fulfillment and successful delivery of wired and wireless connectivity services.
• Partner with engineering and network operations teams to maintain network performance and reliability.
• Serve as the primary escalation point for customers and venue partners during live events.
• Build and maintain relationships with venue management, event organizers, exhibitors, and internal stakeholders.
• Support commercial initiatives by partnering with sales on customer solutions and service offerings.
• Recruit, develop, and lead a high-performing operations team.
• Drive continuous improvement of operational processes, service standards, and customer experience.

Skills

Leadership

P&L Management

Customer Experience

Network Service Delivery

Wi-Fi & Wired Networking

Stakeholder Communication

Staffing & Scheduling

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Momentus

Job description

Telvero is hiring on behalf of our client for a General Manager, Venue Connectivity Services to lead connectivity services supporting convention centers and live event venues throughout Southern California. You will oversee service delivery, operations, customer experience, and P&L performance while ensuring reliable wired and wireless connectivity during conventions, trade shows, and live events.

The role requires 12+ years in telecommunications or enterprise networking, strong leadership, and