Venture Resorts- Maintenance Technician

Towne Vacations Venture Resorts; Pigeon Forge (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Towne Vacations Venture Resorts in Pigeon Forge, TN, is seeking a hands-on Facilities Maintenance Specialist to uphold cabin properties, maintain equipment, and ensure guest satisfaction.

You will coordinate with housekeeping and inspections, manage work orders (Breezeway), assist with HVAC tasks, and uphold AML/BSA compliance while delivering professional service. This role requires weekend availability, a valid driver’s license, and the ability to lift heavy loads.

Qualifications

• Valid driver's license and reliable transportation.
• Ability to work weekends and holidays.
• Previous maintenance or hospitality experience.

Responsibilities

• Complete regular property maintenance and preventive maintenance on Venture Resorts cabins.
• Install, maintain, and clean pools and hot tubs.
• Log all work orders in Breezeway and communicate updates clearly.
• Manage vendor fix lists and ensure timely completion of work orders.
• Address owner and guest requests promptly.
• Troubleshoot internet issues.
• Assist inspections and housekeeping to meet company standards.
• HVAC installation or debugging and pursue certification.
• Represent Venture Resorts with professionalism and deliver exceptional customer service.
• Adhere to AML/BSA and related federal laws.
• Perform other duties as assigned.

Skills

Driver's license

Weekend availability

Maintenance experience

Hospitality experience

Job description

• Complete regular property maintenance and routine preventative maintenance on Venture Resorts cabins
• Responsible for the install of equipment, maintenance, and cleaning of pools and hot tubs
• Daily completion of assigned work order tasks and management; providing consistent communication and key details of work needed/provided through both written and verbal communications
• Responsible for logging all work orders in Breezeway
• Daily management of fix list for vendors to ensure completion of work orders
• Ensure that all owner and guest requests are met in a timely manner.
• Ability to troubleshoot internet issues
• Assist Inspections and Housekeeping to ensure all cabins meet company standards
• Responsible for HVAC installation/debugging and/or working towards HVAC certification
• Represent Venture Resorts with extreme professionalism and provide exceptional customer service to guests, owners, coworkers, and vendors
• Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned

Minimum Required Skills:

• Valid drivers license and reliable transportation
• Ability to work weekends and holidays to meet business demands
• Previous maintenance experience and/or experience in hospitality

Physical Requirements:

• Ability to lift up to 50 pounds and exert 50+ pounds of force.
• Use arms and legs, sit stand, walk, bend, twist, stoop, lift, reach, and twist.
• Ability to climb several steps
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Express or exchange ideas by means of the spoken word via email and verbally
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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