Field Service Engineer – Medical Ventilator & Connectivity Expert

Nihon Kohden America; Cleveland (OH); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Perks & Benefits

Job summary

Nihon Kohden America is seeking a Field Service Engineer to support ventilator systems, patient monitoring, and related medical devices across hospital environments. The role emphasizes on-site and remote troubleshooting, preventive maintenance, installations, and customer training to ensure safe, reliable operation.

The ideal candidate has 4+ years of hands-on experience with ventilators or respiratory equipment, with strong diagnostic and communication skills.

Qualifications

• Associate's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Respiratory Therapy, Information Technology, or a related technical discipline; Bachelor's degree preferred, relevant education and experience accepted in lieu of a degree.
• 4+ years of experience servicing, maintaining, troubleshooting, repairing, or supporting ventilators or respiratory therapy equipment.
• CompTIA Network+, CBET, BMET, military technical training, respiratory therapy certifications, or equivalent technical certifications preferred.
• Experience diagnosing and resolving hardware, software, electrical, mechanical, pneumatic, and system-performance issues.
• Experience providing customer-facing technical support in healthcare, biomedical, respiratory therapy, or medical device environments.
• Basic knowledge of hospital networking and wired and wireless device connectivity preferred.

Responsibilities

• Assume responsibility for servicing, maintaining, and troubleshooting ventilator, patient monitoring, and related medical device systems.
• Provide on-site and remote technical support, including troubleshooting, repair, installation support, customer training, and technical guidance.
• Provide on-site diagnostic troubleshooting for hardware, software, pneumatic, electrical, mechanical, and connectivity issues.
• Perform preventive maintenance inspections and scheduled service activities in accordance with manufacturer specifications and company procedures.
• Provide installation, post-installation, preventive maintenance, and corrective maintenance support.
• Perform setup, calibration verification, operational testing, and validation activities to ensure equipment performance and regulatory compliance.
• Track and resolve service tickets promptly and effectively while ensuring optimal customer service.
• Provide timely and effective communication to customers regarding service expectations, estimated arrival times, service status updates, and follow-up activities.
• Work closely with Biomed, Respiratory Therapy, Nursing, IT, and clinical teams at customer locations.
• Support integration, connectivity, and interoperability of NKA medical device systems within customer environments when applicable.

Skills

Ventilators

Technical support

Field service

Networking basics

English communication

Education

Associate's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Respiratory Therapy, Information Technology, or related technical discipline

Bachelor's degree preferred

Job description

Nihon Kohden America is seeking a Field Service Engineer to support ventilator systems, patient monitoring, and related medical devices across hospital environments. The role emphasizes on-site and remote troubleshooting, preventive maintenance, installations, and customer training to ensure safe, reliable operation.

The ideal candidate has 4+ years of hands-on experience with ventilators or respiratory equipment, with strong diagnostic and communication skills.