Vendor Support Specialist

Mains'l Services; Brooklyn Park (MN); Hybrid; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401K with Matching

Long term disability

Paid time off and sick time

Education assistance

Parental Leave

Paid Training

Career growth opportunities

And More

Job summary

Mains’l is seeking a Vendor Support Specialist to assist people in Self-Determination Programs and provide excellent customer service to vendors, participants, and their support teams. The role supports Financial Management Services, payroll, and vendor payments to help participants live independently.

The position is Hybrid with in-office training in Brooklyn Park, MN and day hours, offering a pathway to impactful service with a focus on accuracy and people skills.

Qualifications

• Excellent customer service skills.
• Experienced with Data Entry and budgeting accuracy
• Proficiency in Microsoft Office, especially Excel.
• Strong mathematical and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal instruction while seeking assistance when needed.
• Capacity to manage a high volume of daily communications and processing deadlines.
• Previous experience supporting individuals with disabilities preferred.
• College degree preferred.

Responsibilities

• Maintain strong relationships through excellent customer service, engaging with individuals, case managers, families, and vendors primarily via phone and email.
• Perform data entry and review of payable invoices.
• Process program documents, including vendor invoices and enrollment forms
• Conduct detailed reviews of timesheets, payroll reports, and employee setups
• Review spending summaries and spending plans within Mains’l systems to accurately assign payments and report discrepancies
• Collaborate with team and internal departments

Skills

Customer service

Data entry

Excel

Analytical thinking

Written communication

Independent work

Time management

Disability support experience

Education

College degree preferred

Tools

Microsoft Office

Job description

Mains’l is seeking a Vendor Support Specialist. The Vendor Support Specialist assists people in Self-Determination Programs and provides excellent customer service to vendors, participants, and their support team.

What are Self-Determination Programs?

More than 1 million Americans currently self-direct their services, and this model continues to grow rapidly. Individuals in self-determination programs manage decisions about the services and supports they need to live independently including hiring and employing their own support workers.

Mains’l partners with these individuals by providing Financial Management Services (FMS) — supporting payroll, vendor payments, and essential administrative responsibilities — so participants can focus on living the life they choose.

Learn more about self-direction here: https://www.appliedselfdirection.com/what-self-direction

Why Mains’l?

At Mains’l, we’re not just offering a job—we’re offering a chance to be part of something bigger. We exist to support people in living meaningful, self-directed lives, and that purpose drives everything we do. As a Vendor Support Specialist, you’ll play a key role in ensuring the systems and people behind our services are supported, empowered, and ready to succeed. If you’re passionate about service, precision, and people—you’ll find a home here.

Interested in learning more visit: https://www.mainsl.com/

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

Salary: $53,560 annually

Work schedule: Full-Time, Day hours

Hybrid- there will be in office training, work time, and meetings that are in person in Brooklyn Park, MN

Key Responsibilities:

• Maintain strong relationships through excellent customer service, engaging with individuals, case managers, families, and vendors primarily via phone and email.
• Perform data entry and review of payable invoices.
• Process program documents, including vendor invoices and enrollment forms
• Conduct detailed reviews of timesheets, payroll reports, and employee setups
• Review spending summaries and spending plans within Mains’l systems to accurately assign payments and report discrepancies
• Collaborate with team and internal departments

Skills:

• Excellent customer service skills.
• Experienced with Data Entry and budgeting accuracy
• Proficiency in Microsoft Office, especially Excel.
• Strong mathematical and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal instruction while seeking assistance when needed.
• Capacity to manage a high volume of daily communications and processing deadlines.
• Previous experience supporting individuals with disabilities preferred.
• College degree preferred.

What We Offer:

• Comprehensive health, dental, and vision benefits
• 401K with Matching
• Long term disability
• Paid time off and sick time
• Education assistance
• Parental Leave
• Paid Training
• Career Growth Opportunities
• And More