Bilingual (Spanish) Support Specialist

Mains'l; Brooklyn Park (MN); Híbrido; USD 58.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Life insurance

Long-term disability

Paid time off

Sick time

Education assistance

Descripción de la vacante

Mains'l in Brooklyn Park, MN seeks a Full-Time Bilingual FMS Support Specialist (English/Spanish) to assist participants who self-direct their services. You will handle financial management tasks, payroll, vendor payments, and related administrative duties, serving as the primary contact for participants and their support teams.

The role emphasizes accurate data entry, budget management support, and strong customer service via phone and email.

Formación

• Bilingual in English and Spanish required.
• Strong customer service skills.
• Experience with financial management systems, with a focus on budgeting accuracy and data entry.
• Proficiency in Microsoft Office, especially Excel.
• Strong mathematical and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal instruction while seeking assistance when needed.
• Previous experience supporting individuals with disabilities preferred.

Responsabilidades

• Serve as a resource for participant and stakeholder regarding self-directed services.
• Support individuals in managing service budget and expenditures.
• Perform data entry and review of payable invoices.
• Review of timesheets, payroll reports and employee set up documentation.
• Conduct monthly audits of spending summaries for accuracy.
• Share information from Regional Centers with participants and stakeholders.
• Process employer, employee, and vendor documents.
• Maintain strong relationships through excellent customer service, engaging with individuals, case managers, families, and vendors primarily via phone and email.
• Demonstrate Mains'l Values in interactions and decisions to support our mission and quality of service.

Conocimientos

Bilingual English/Spanish

Customer service

Financial management experience

Analytical skills

Communication skills

Independent worker

Educación

College degree preferred

Herramientas

Microsoft Excel

Microsoft Office

Descripción del empleo

Bilingual FMS Support Specialist (English/Spanish) - Full Time

Mains'l is seeking a Full-Time Bilingual FMS Support Specialist to join our Financial Management Team. If you are passionate about helping others take charge of their lives, our FMS Support Specialist is the role for you!

As a Bilingual FMS Support Specialist, you play a vital role in supporting individuals who primarily speak Spanish and choose to self-direct the supports they receive. You will serve as a key point of contact at Mains'l, offering expertise and resources related to Self-Determination Programs while building strong relationships with participants and their support teams.

What are Self-Determination Programs?

More than 1 million Americans currently self-direct their services, and this model continues to grow rapidly. Individuals in self-determination programs manage decisions about the services and supports they need to live independently including hiring and employing their own support workers.

Mains'l partners with these individuals by providing Financial Management Services (FMS)—supporting payroll, vendor payments, and essential administrative responsibilities—so participants can focus on living the life they choose. Learn more about self-direction here: https://www.appliedselfdirection.com/what-self-direction

Why Mains'l:

Mains'l is dedicated to offering innovative supports that respond to people’s hopes and dreams. We believe in creating a flexible, casual work environment that promotes work-life balance while providing a variety of career growth opportunities in social services, behavioral health, healthcare, finance, and more.

Mains'l is committed to providing Equal Employment Opportunities to all employees and applicants.

Salary:

$57,560 - $60,014.40 annually

(Based on bilingual skills and years of participant/self-directed services experience)

Work Schedule:

Full-Time, Hybrid

In-office training, work time, and meetings held in Brooklyn Park, MN

Key Responsibilities:

• Serve as a resource for participant and stakeholder regarding self-directed services
• Support individuals in managing service budget and expenditures.
• Perform data entry and review of payable invoices.
• Review of timesheets, payroll reports and employee set up documentation
• Conduct monthly audits of spending summaries for accuracy
• Share information from Regional Centers with participants and stakeholders
• Process employer, employee, and vendor documents.
• Maintain strong relationships through excellent customer service, engaging with individuals, case managers, families, and vendors primarily via phone and email.
• Demonstrate Mains'l Values in interactions and decisions to support our mission and quality of service

Skills:

• Bilingual in English and Spanish Required
• Excellent customer service skills.
• Experience with financial management systems, with a focus on budgeting accuracy and data entry.
• Proficiency in Microsoft Office, especially Excel.
• Strong mathematical and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal instruction while seeking assistance when needed.
• Capacity to manage a high volume of daily communications and competing deadlines.
• Previous experience supporting individuals with disabilities preferred.
• College degree preferred.

What We Offer:

• Health, dental, vision insurance,
• 401(k) with matching
• Life insurance
• Long-term disability,
• Paid time off, and sick time
• Education assistance
• And more!