Vendor Success Advisor — Fintech Payments

Bottomline Technologies, Inc.; Portsmouth (NH); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Bottomline Technologies, Inc. is seeking a Customer Success Associate to support the Paymode-X network. You will partner with customers to ensure value realization, drive adoption of features, and resolve vendor inquiries while protecting revenue.

The role involves collaborating across teams, analyzing data from Paymode-X applications, and delivering an outstanding customer experience in a fast-paced fintech environment. Hybrid/remote work near Portsmouth, NH is offered.

Qualifications

• Bachelor's degree in Business, Technology, Finance, or a related field.
• 1 year of FinTech/payments/financial services experience preferred.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Genuine passion for helping customers succeed.
• Experience using CRM platforms.

Responsibilities

• Respond to customer inquiries and educate on Paymode-X value and benefits.
• Drive customer engagement and adoption of Paymode-X features.
• Manage vendor inquiries and escalations to resolution.
• Identify retention risks and collaborate to protect revenue.
• Build relationships to support long-term engagement with Paymode-X network.
• Collaborate with Account Managers, Member Services, Reporting, and Vendor Success Ops teams.
• Support customer reviews by gathering and presenting data from Paymode-X apps and back-office systems.
• Share best practices to improve efficiency and effectiveness.

Skills

Customer service

Relationship management

Verbal communication

Written communication

Multitasking

Problem solving

Self-motivated

Team player

Education

Bachelor's degree (Business/Tech/Finance)

Tools

CRM platforms

Job description

Bottomline Technologies, Inc. is seeking a Customer Success Associate to support the Paymode-X network. You will partner with customers to ensure value realization, drive adoption of features, and resolve vendor inquiries while protecting revenue.

The role involves collaborating across teams, analyzing data from Paymode-X applications, and delivering an outstanding customer experience in a fast-paced fintech environment. Hybrid/remote work near Portsmouth, NH is offered.