Vendor Risk & Performance Analyst

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Vendor Analyst to support the Vendor Management Program in Cleveland. You will ensure policy compliance, manage records, run due diligence, and monitor vendor performance while coordinating with internal teams and vendors.

Qualifications include a business or related degree and experience in vendor management; mortgage industry experience is a plus. Proficiency with the MS Office suite is expected.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Experience in vendor management or procurement preferred.
• Mortgage industry experience preferred.
• Knowledge of vendor management, third-party risk, and lifecycle processes.
• Understanding SLAs, KPIs, and vendor performance management.
• Vendor risk assessment and compliance monitoring knowledge.
• Strong analytical, organizational and problem-solving skills.
• Ability to manage multiple priorities in a high-volume environment.

Responsibilities

• Ensure compliance with Vendor Management policies and regulatory requirements.
• Maintain vendor contract repository and related records.
• Develop dashboards, reports, and metrics for stakeholders.
• Conduct vendor due diligence and risk assessments.
• Manage Vendor Management inbox and triage requests.
• Create and maintain vendor management documentation.
• Perform periodic vendor performance reviews and improvement plans.
• Maintain Approved Vendor List accuracy.
• Support leadership with vendor initiatives and reporting.
• Collaborate on onboarding, renewals, and oversight activities.
• Identify opportunities to improve processes and reporting.
• Participate in special projects and other duties.

Skills

Vendor management

Analytical

Attention to detail

Communication

Education

Bachelors degree

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

CrossCountry Mortgage, LLC is seeking a Vendor Analyst to support the Vendor Management Program in Cleveland. You will ensure policy compliance, manage records, run due diligence, and monitor vendor performance while coordinating with internal teams and vendors.

Qualifications include a business or related degree and experience in vendor management; mortgage industry experience is a plus. Proficiency with the MS Office suite is expected.