Vendor Resolution Specialist: Problem Solver

Egroup Us; Hackensack (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Egroup Us in Hackensack, NJ is seeking a Vendor Resolution Coordinator to communicate with vendors, collect required documentation, resolve outstanding issues, and ensure service work orders move toward completion and billing.

This fast-paced, phone-based role requires persistent follow-up, ownership from start to finish, and strong problem-solving abilities to keep operations on track.

Qualifications

• Experience in administrative, customer service, vendor management, or service industry is a plus.
• Strong organizational and follow-up skills with attention to detail.
• Comfortable making many outbound calls and following up as needed.

Responsibilities

• Contact vendors by phone to obtain missing paperwork, invoices, photos, signatures, and other required documentation.
• Follow up on outstanding work orders and vendor requirements daily.
• Resolve missing or incomplete paperwork and documentation issues.
• Communicate with vendors regarding service discrepancies and outstanding requirements.
• Work with internal operations teams to identify and resolve issues preventing work orders from being completed or billed.
• Maintain accurate notes and documentation within company systems.
• Escalate unresolved vendor or work-order issues when necessary.
• Prioritize urgent and aging items to prevent delays.
• Ensure follow-ups are completed accurately and within required timelines.
• Take ownership of assigned issues from initial follow-up through resolution.

Skills

Organized

Persistent

Phone communication

Follow-up

Multitasking

Data entry

Attention to detail

Vendor communication

Problem solving

Accountability

Tools

Basic computer skills

Job description

Egroup Us in Hackensack, NJ is seeking a Vendor Resolution Coordinator to communicate with vendors, collect required documentation, resolve outstanding issues, and ensure service work orders move toward completion and billing.

This fast-paced, phone-based role requires persistent follow-up, ownership from start to finish, and strong problem-solving abilities to keep operations on track.