Vendor Relations Clerk

Augment; Windsor (CT); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Augment in Windsor, CT seeks a Vendor Repairs Coordinator to manage day-to-day repair and maintenance coordination, acting as the hub between customers, vendors, and internal teams to ensure timely service.

You will log requests, monitor progress, communicate status, review quotes, and help implement process improvements while supporting onboarding of new vendors in a hybrid office setting.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Receive customer repair requests and coordinate vendors.
• Log requests in designated systems and track progress.
• Maintain timely communication with customers, vendors, and internal partners.
• Monitor vendor performance and resolve day-to-day issues.
• Review vendor quotes and determine next steps, including approvals and part ordering.
• Validate work orders for accuracy and billing.
• Support onboarding of new vendors as required.

Skills

Attention to detail

Organization

Written and verbal communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Job description

Job Details

Job Location: Windsor, CT 06095

Salary Range: $18.00 - $20.00 Hourly

Job Summary

Reporting to the Vendor Relations Supervisor or Manager, the Vendor Repairs Coordinator is responsible for managing the day-to-day repair and maintenance process. This role serves as a central point of coordination between customers, vendors, and internal teams to ensure repairs, equipment requests, and vendor services are completed accurately, efficiently, and on time.

Essential Duties & Responsibilities

• Receive customer repair and equipment requests and coordinate appropriate vendors for completion.
• Log all incoming requests and issues into designated systems and track progress through completion.
• Maintain timely and accurate communication with customers, vendors, and internal partners regarding status updates.
• Monitor vendor performance and address day-to-day vendor-related issues, escalating as needed to ensure timely resolution.
• Review vendor quotes, documentation, and repair details to determine next steps, including approvals, part ordering, and service coordination.
• Validate work orders for accuracy to ensure efficient processing, proper billing, and reliable reporting.
• Monitor team email inboxes and systems for new, urgent, or escalated requests and assist with coverage as needed.
• Manage assigned territory workload to meet individual and team performance metrics while maintaining high data accuracy.
• Review current processes to identify opportunities for efficiency, accuracy, and continuous improvement.
• Collaborate with internal departments, vendors, and third-party partners to resolve operational issues.
• Assist with developing and implementing process improvements related to vendor coordination and repair workflows.
• Support the onboarding process for new vendors as required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Education & Experience

• High School Diploma or GED (accredited) required.

Certificates, Licenses, or Registrations

• None required.

Knowledge, Skills & Abilities

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and follow up on deadlines.
• Effective written and verbal communication skills.
• Comfortable working in computer-based systems and email platforms.
• Ability to collaborate across teams and work independently when needed.

Work Environment

• Primarily a hybrid office environment.
• Regular use of computers, keyboards, and office systems throughout the workday.
• Occasional handling of light objects (less than 30 pounds).
• Rare exposure to physical or environmental hazards.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.