Vendor Resolution Coordinator

Egroup Us; Hackensack (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Egroup Us in Hackensack, NJ is seeking a Vendor Resolution Coordinator to communicate with vendors, collect required documentation, resolve outstanding issues, and ensure service work orders move toward completion and billing.

This fast-paced, phone-based role requires persistent follow-up, ownership from start to finish, and strong problem-solving abilities to keep operations on track.

Qualifications

• Experience in administrative, customer service, vendor management, or service industry is a plus.
• Strong organizational and follow-up skills with attention to detail.
• Comfortable making many outbound calls and following up as needed.

Responsibilities

• Contact vendors by phone to obtain missing paperwork, invoices, photos, signatures, and other required documentation.
• Follow up on outstanding work orders and vendor requirements daily.
• Resolve missing or incomplete paperwork and documentation issues.
• Communicate with vendors regarding service discrepancies and outstanding requirements.
• Work with internal operations teams to identify and resolve issues preventing work orders from being completed or billed.
• Maintain accurate notes and documentation within company systems.
• Escalate unresolved vendor or work-order issues when necessary.
• Prioritize urgent and aging items to prevent delays.
• Ensure follow-ups are completed accurately and within required timelines.
• Take ownership of assigned issues from initial follow-up through resolution.

Skills

Organized

Persistent

Phone communication

Follow-up

Multitasking

Data entry

Attention to detail

Vendor communication

Problem solving

Accountability

Tools

Basic computer skills

Job description

Vendor Resolution Coordinator

Full-Time | Monday–Friday | 8:00 AM–5:00 PM

We are seeking a highly organized, persistent, and proactive Vendor Resolution Coordinator to join our operations team. This position is responsible for communicating directly with vendors, collecting required documentation, resolving outstanding issues, and ensuring service work orders can move efficiently toward completion and billing.

This is a fast-paced, phone-based position that requires someone who is comfortable following up consistently, solving problems, and taking ownership of outstanding items until they are resolved.

Responsibilities

• Contact vendors by phone to obtain missing paperwork, invoices, photos, signatures, and other required documentation.
• Follow up on outstanding work orders and vendor requirements daily.
• Resolve missing or incomplete paperwork and documentation issues.
• Communicate with vendors regarding service discrepancies, incomplete information, and outstanding requirements.
• Work with internal operations teams to identify and resolve issues preventing work orders from being completed or billed.
• Maintain accurate notes and documentation within company systems.
• Escalate unresolved vendor or work-order issues when necessary.
• Prioritize urgent and aging items to prevent unnecessary delays.
• Ensure assigned follow-ups are completed accurately and within required timelines.
• Take ownership of assigned issues from initial follow-up through resolution.

What We're Looking For

The ideal candidate is someone who is organized, confident on the phone, persistent, and solution-oriented. You should be comfortable making a high volume of outbound calls and following up multiple times when necessary.

Strong candidates will have:

• Excellent verbal and written communication skills
• Strong organizational and follow-up skills
• Ability to multitask in a fast-paced office environment
• Strong attention to detail
• Confidence communicating with vendors and service providers
• Ability to identify problems and work toward a resolution
• Dependability and a strong sense of accountability
• Basic computer and data-entry skills
• Previous administrative, customer service, vendor management, facilities management, or service-industry experience is a plus

About the Role

This is not a position where outstanding items are simply passed along to someone else. The Vendor Resolution Coordinator is expected to take ownership, actively follow up, and work toward a resolution.

If you are organized, persistent, comfortable picking up the phone, and enjoy solving problems and getting things completed, we would like to hear from you.