Vendor Resolution Specialist — Ownership & Problem-Solving

Academy Service Group; Hackensack (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Academy Service Group is seeking a driven Vendor Resolution Coordinator in New Jersey to manage vendor communications, collect necessary documents, and drive work orders toward completion and billing. This fast-paced, phone-based role requires consistent follow-up, problem-solving, and ownership of issues until resolved.

You will liaise with vendors, maintain precise records, and work with internal teams to resolve discrepancies and aging items. A proactive, dependable candidate will thrive here.

Qualifications

• Candidate must be highly organized and solution-oriented.
• Strong verbal and written communication skills are essential.
• Ability to manage multiple tasks and follow up until resolution.

Responsibilities

• Contact vendors by phone to obtain missing documentation (invoices, photos, signatures).
• Follow up on outstanding work orders and vendor requirements daily.
• Resolve missing or incomplete paperwork and documentation issues.
• Communicate with vendors about service discrepancies and requirements.
• Coordinate with internal operations to resolve issues delaying completion or billing.
• Maintain accurate notes and documentation in company systems.
• Escalate unresolved issues when necessary.
• Prioritize urgent items to prevent delays.
• Ensure follow-ups are completed within required timelines.
• Take ownership from initial follow-up through resolution.

Skills

Verbal communication

Written communication

Organizational skills

Follow-up

Multitasking

Data entry

Vendor management

Job description

Academy Service Group is seeking a driven Vendor Resolution Coordinator in New Jersey to manage vendor communications, collect necessary documents, and drive work orders toward completion and billing. This fast-paced, phone-based role requires consistent follow-up, problem-solving, and ownership of issues until resolved.

You will liaise with vendors, maintain precise records, and work with internal teams to resolve discrepancies and aging items. A proactive, dependable candidate will thrive here.