Vendor Account Manager (not sales)

Safeguard Properties LLC; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

Safeguard Properties LLC is seeking a Vendor Account Manager to own the relationship with Safeguard the Vendor, extract and analyze reports, and decide which vendors to contact to drive performance.

The role requires understanding root causes of delays, developing remediation plans, and coordinating with vendors on workload and processes. You will lead vendor discussions, implement new technologies and process improvements to meet performance targets.

Qualifications

• Exceptional interpersonal, oral and written communication skills.
• Proven follow-up and organizational abilities.
• Proven ability to multitask and address escalated issues in a timely manner.
• Customer service mindset and ability to respond quickly to vendors and clients.

Responsibilities

• Own the relationship with Safeguard the Vendor and drive performance.
• Extract and analyze reports to decide which vendors to contact.
• Lead vendor discussions by phone and email to resolve issues and build capacity.
• Understand Safeguard initiatives and teach vendors about new policies and changes.
• Determine remediation plans for delays and assign orders to vendors.
• Lead implementation of workload changes and process improvements to meet targets.
• Deep knowledge of service line to help vendors address issues faced.
• Lead scorecard calls and follow-up on remediation plans.

Skills

Customer service

Communication

Multitasking

Problem solving

Relationship management

Education

Bachelor’s degree or equivalent experience

Job description

This role owns the relationship between Safeguard the Vendor. They extract and analyze reports and decide which vendors to contact, and drive performance. The Vendor Account Manager will be expected to lead discussions on the phone and correspond electronically with vendors.

Understanding the root cause of issues for delay is a key requirement; the VAM will determine remediation plans and follow up. This will include changing the amount of volume a vendor receives, the areas where they receive work, and how they operate their internal processes. Finally, this role will be responsible for implementing new technology, supply chain, and other processes to improve results.

Responsibilities and Expectations

• Responsible for approximately 200 vendors
• Decide which vendors to contact based on performance and current status of orders
• Troubleshoot & resolve issues discovered in the analysis process
• Lead vendor discussions to work through issues and develop capacity
• Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies
• Determine the best course of action to deliver on expectations and ensure that performance is met.
• Assign orders to vendors and determine rules for system assignment
• Lead the implementation of work completion such as winterizations or grass
• Deep knowledge of service line to help vendors deal with issues faced
• Lead scorecard calls, develop remediation, and follow-up on plans

Qualifications and Requirements

• Bachelor’s degree or equivalent work experience
• Demonstrates understanding of what customer service means and how it applies to Safeguard Properties
• Proven follow-up and organizational abilities
• Proven ability to multitask and address escalated issues in a timely manner
• Exceptional interpersonal, oral and written communication skills
• Ability to function in a fast paced, changing environment
• Care about People – Team first
• Work Hard and Celebrate Success
• Teach and coach at the detailed level
• Use examples, analysis, and information to support arguments, we don’t work on generalities or without specifics
• Measure results, Recognize and Reward Achievement
• Customer Service = Resolution, we respond to vendors, clients, and each other quickly 24/7 – 365
• Embrace technological changes, and lead change management

Benefits

Comprehensive benefits including group medical, dental and vision along with life, disability, legal assistance and supplemental insurance.