Vendor Relations Specialist

Burlington Stores; Burlington (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, vision coverage

401(k) plan

Paid time off and holidays

Job summary

Burlington Stores is seeking a Vendor Relations professional in the Burlington, NJ area to support vendor relationships and EDI training. You will respond to vendor inquiries on payments, compliance and shipping, and help drive timely resolutions while working with Accounts Payable and cross-functional teams.

The role emphasizes strong communication, time management, and proficiency with MS Office. Remote work options are available, with full-time responsibilities and a focus on efficient vendor

Qualifications

• 2-5 years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint).
• Self-motivation and time management.
• Attention to detail.

Responsibilities

• Responds promptly to vendor emails and inquiries on payment status, compliance issues and shipping requirements.
• Utilizes strong organizational partnerships to enhance information sharing and support informed decision-making.
• Brings escalated issues to Supervisor and recommends solutions.
• Host introductory calls with vendors and train vendors on EDI platform usage.
• Additional projects and duties as assigned.

Skills

Customer service experience

Written and verbal communication

Time management

Attention to detail

Self-motivation

Tools

MS Office suite

Job description

Position Overview

Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training and validate compliance chargeback issues.

A Day In The Life

Vendor Support Relationship Management

• Responds promptly to vendor emails and inquiries inquiring on payment status, compliance issues and shipping requirements.

• Utilizes strong organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives.

• Brings escalated issues to Supervisor and recommend solutions.

• Host introductory calls with vendors and train vendors on EDI platform usage.

• Additional projects and duties as assigned.

Cross-Functional Support Business Acumen

• Demonstrates strong organizational skills in managing vendor correspondence and aging incidents.

• Advise appropriate cross-functional teams of vendor issues for direction on next steps; including liaising with Accounts Payable team on payment status, shortage research and dispute approvals, etc.

• Review compliance chargebacks and validate.

• Works effectively in MS Office suite and company systems.

Reporting Productivity

• Effectively manages daily tasks and assignments and checks deliverables for accuracy.

• Publish internal report daily; publish weekly recap for senior leadership.

Training Process Management

• Prioritizes tasks with strong time-management skills and uses business acumen to anticipate the needs of the business.

• Create and maintain standard operating procedures for all Vendor Relations work processes.

• Prepare presentation materials on new initiatives and updated work processes, present training sessions to the team or vendors.

You’ll Come With

Experience: 2-5 years of customer service experience preferred.

Skills and Abilities

• Excellent written and verbal communication skills

• Time management

• Attention to detail

• Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint)

• Self-motivation

Come join our team. You're going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid $15.60 - $22.00

Posting Number R104896

Location New Jersey-Burlington

Address 2006 Route 130 North

Zip Code 08016

Pay Rate Hourly

Career Site Category Corporate

Position Category Planning and Allocation

Job Type Full-Time

Remote Type Remote

Evergreen No